Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Cannot scan with vista

I get this error when trying to scan. "You need to install or run HP software for this feature."

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HP have released a couple of updates to coorect communications and scanning problems for the vista version of your printer, you can download and run the drivers or alternatively and probably more correctly you should uninstall the old drivers then download and install the latest driver

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&product=391182&lang=en

This should sort your problem any questions leave a comment

Posted on Sep 27, 2009

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Posted on Jan 02, 2017

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2 Answers

I can't scan


You'll need the Vista drivers installed on your computer. Were you running XP before? Visit the HP website and download the current Vista drivers -- there may be different drivers for the printer and scanner functions.

May 27, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

My HP Photo smart Premium All in one printer C309a won't scan directly from the printer itself. I upgraded from Vista 64 bit to Windows 7 64 bit and I tried downloading the drivers but it gives me an error...


If you have the Win7 full-feature driver installed, try installing the Software Patch. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&lc=en&dlc=en&cc=us&os=4063&product=3737195

If you managed to get the minimal driver set or the OS driver, uninstall that and disconnect the printer from the computer and install the full featured software
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4063&lc=en&dlc=en&cc=us&product=3737195

If you can't download the full file and get an installation error from an incomplete file due to connection errors, the link to the full software above also has a link to order a new CD with the drivers.

Sometimes the scan error (when the printer itself works) indicates that the HP monitor isn't running (due to incomplete install or turning off the program (not letting it run at boot, for example). The other cause is a poor connection since scanners need bi-directional communication with the computer. Try a new data cable, plugging into a different port. If you have a print server or USB hub, try a direct connection.

I hope this helps.

Cindy Wells

May 03, 2010 | HP Photosmart Premium C309A All-In-One...

2 Answers

HP PSC 2175xi prints, but won't scan


you most likely require the twain driver that should work over usb - you should be able to download that from the hp website.

Jun 28, 2009 | HP PSC 2175 All-In-One InkJet Printer

2 Answers

Hp photosmart c4480 installation error 1935


1. Go on HP website
2. Go the Support and Drivers
3. Select Download drivers and software (and firmware)
4. Type in Photosmart C4480
5. Select Operating System "Microsoft Windows Vista"
6. Select HP Photosmart Full Feature Software and Drivers
7. Click "Download Only"
HP Photosmart Full Feature Software and Drivers
HP Photosmart Full Feature Software and Drivers

Jun 16, 2009 | HP PhotoSmart C4480 All-in-One Printer ...

2 Answers

Photo smart 2610 all in one scanner will not scan


hey i also had this type of problem. but i solved it and hope it will solve yours too.
first of all uninstall all ur hp drivers and softwares related to the hp printer. then restart your pc. now disconnect ur printer with ur computer and turn it off and again on after 15 secs.
now insert the cd which i have got with the hp printer in the cd-driver of ur pc and install the driver.
after the installation is complete, connect ur printer, but do not remove ur cd.
then start scanning, and if it will again ask for installing driver, u dont have to worry it will install it from the cd.
this would surely help u, if problem persists, please tell me.

Jan 03, 2009 | HP Photosmart 2610 All-In-One InkJet...

1 Answer

Error message: "Need to install or run HP Software for this feature"


If you're using VISTA, HP says there's a compatibility issue. They provide a workaround for scanning documents using Paint. If you need pdfs of your scanned documents, you can download a "save as pdf" program from Microsoft (if you have a licensed version), or find another converter program online (some free, others not).

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&cc=us&lang=en&rule=4278&product=422000&dlc=en


source:http://www.fixya.com/support/t576784-hp_psc_2355_error

Oct 14, 2008 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

No Scan Options Error Message


Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Hp photosmart 2610


is your operating system Vista.......good luck. my printer worked fine w/XP, scanning and fax functions do not work to date with Vista.

r2d2

Oct 28, 2007 | HP Photosmart 2610 All-In-One InkJet...

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