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I have a brother's printer HL-2170W which is showing error on the chart that shows my printers when I click on printers on the control panel.

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Posted on Jan 02, 2017

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SOURCE: Corona wire problems

Read the following links:

copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 30, 2008

  • 5 Answers

SOURCE: Brother HL-2170W Laser Printer is 'offline" wont turn back online

On Windows XP the solution is as follows. Do the install per directions using the network cable method. Install BRAdmin light off the setup disk. ( password=access)Then, get into Printers And Faxes via the the Start->Settings method and DELETE the printer then (you will need the IP address of the printer, it will be something like For Windows® 2000/XP and Windows Server® 2003 8
In Printers.& FAXES
Click Add a printer to start the Add Printer Wizard.
For Windows® 2000: Double click the Add Printer icon to start the Add Printer Wizard.
c Click Next when you see the Welcome to the Add Printer Wizard screen.
d Select Local printer and deselect the Automatically detect and install my Plug and Play printer
option, then click Next.
e You must now select the correct Network printing port. Select Create a new port and select
Standard TCP/IP Port from the pull-down window, then click Next.
f The Add Standard TCP/IP Printer Port Wizard will now appear. Click Next.
g Enter the IP address, or the node name you wish to configure. The Wizard will automatically enter the
Port name information for you, then click Next.
h Windows® 2000/XP and Windows Server® 2003 will now contact the printer that you specified. If you did
not specify the correct IP address or name then an error dialog will appear.
i Click Finish to complete the Wizard.

Posted on Jan 21, 2009

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SOURCE: Brother HL-2170W Laser Printer is 'offline" wpm

Is this the initial install? If so do this.. I finally figured this out. Do the "cable" install. After it discovers the printer etc you will get to a screen during the driver part of the install that will ask you how to find the printer. The "recommended" list method is a deadend!  Instead, check the IP address option and input that.. You can get the IP address of the printer from the test page which should have already printed.(Its probably  I run   XP and it solved the problem. I suspect its also the answer for Macs and Vista as well.
I have also had success by doing the "cable" install, then when its done, deleting the printer in Printers and Faxes, then doing a manual install (you still need the IP address).  I am using two computers to go to this printer and it flies. Great speed.

Posted on Jan 22, 2009

  • 1 Answer

SOURCE: Error Light on Brother HL-2170W

Do not try to depress the green lever, since you need to remove the cartridge AND its base altogether. Just grab the front middle part of the assembly, pull it out slowly and steadily. You may need to apply extra force in doing so as it does take some effort to disengage the cartridge assemly from its seated position.
After the cartridge is removed, you may find some jamed paper inside. simply remove it and the printer should work again.
You may email me at should you have further questions.

Posted on May 21, 2009

  • 1 Answer

SOURCE: Brother HL-2170W Laser Printer is 'offline" wpm

I had the same issue and searched ALL over the net for a solution and was thinking about returning the printer until I found this. It works, ALL of my computers are up and running with no issues at all. Just follow these instructions and you should be up and running in no time.

Posted on Sep 12, 2009

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2 Answers

I fixed the drum and error light but i still can't print
If printing via network and you have not set a static (meaning it doesn't change) ip setting for your printer, then your ip address may have changed. IF this is the case,
Also, have you updated your printer driver? Be sure to go to control panel, device manager, printer, and then uninstall before installing new driver. Also, uninstall/remove the printer.
Hope this helps.

Jun 03, 2014 | Brother HL-2170W Laser Printer

1 Answer

Printer wont print. Keeps saying printer in error state. Control panel says printer ready

check the status of lights on printer then check it on the manual of the printer for that light error

Jul 26, 2011 | Brother HL-2170W Laser Printer

1 Answer

My brother HL-2170W have a flashing error and drum light. When the printer starts up, its stops in the middle as if a paper is stuck but I can't find anything.

Hi There,

The Drum LED and the Error LED alternates turning on and off.

Meaning of LED Indication

Drum error:
The corona wire needs to be cleaned. To see how to clean the corona wire, click here.

Please click on YES if this helps,



Mar 23, 2011 | Brother HL-2170W Laser Printer

1 Answer

Why is HL 2170W printer saying it is offline. It is wireless and I used Netgear

Go to the computer Control Panel, select Printers, right mouse click on the printer and choose Use Printer Online. See what happens.

Mar 16, 2010 | Brother HL-2170W Laser Printer

1 Answer

We got our Hl 2170W laser printer using air miles (2008) The printer is making a lot of noise because there is a gear inside that is not turning well. How are repairs covered with an air mail purchase?...

No matter how you purchased, Brother machines have a one year warranty. You will need a receipt to show purchase date or they can check the serial number for manufacture date. 1-800-276-7746 is the Brother cust. support line where they can tell you where the nearest service center is.

Nov 18, 2009 | Brother HL-2170W Laser Printer

1 Answer

Won't print

You may have a bad cartridge.
This usually happens when you use generic or refilled cartridges.
Try another cartridge.

Nov 12, 2009 | Brother HL-2170W Laser Printer

1 Answer

Lost cd-rom for brother HL-2170W. I need to connect a new laptop to the printer on my wireless network and can't figure out how to do it! It's running Windows XP Pro.

Download the updated firmware, drivers and software for you printer from here (select 'ALL' as Type, and then select your OS and language, to see all downloads available in one page):
Brother HL-2170W downloads Homepage

Also download the manual and guides for your printer:
Brother HL-2170W manuals

And make sure you also look through the FAQs and Troubleshooting under 'Initial Setup' and 'Software' sections:
Bother HL-2170W FAQs & troubleshooting

Sep 02, 2009 | Brother HL-2170W Laser Printer

1 Answer

Printer shows offline after installing correctly

make sure that the printer is turned on.
if you have the printer settings, you can check the configurations.
but if you have windows xp installed on your system, you can check the control panel, printers and faxes, then right click on the printer, you must set it as a default printer, and uncheck the use printer offline.

Hope this will help you solve your problem .
: )

Aug 09, 2009 | Brother HL-2170W Laser Printer

1 Answer

Brother network printer shows tcp/ip disabled

Download the software/driver package from Brother and do a clean install. You have to set it up first (best to do using LAN/wired connection initially).

Aug 23, 2008 | Brother HL 1450 Laser Printer

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