I have a very deep paper jam. The paper can barely be seen when looking down into the paper feed. Paper cannot be seen from the front where paper comes out. The paper is apparently folded very tightly...
Hi Rosemary, thanks for contacting me to help you fix your printer problem.
Well, have you tried removing the Paper Trays? There should be two trays and both of them are removable. Once they are removed, you'll be able to see through inside the paper passage in order to remove the jammed papers.
Remove the lid from the top of your printer. This lid protects the scanning bay. With the lid in the fully "open" position, lift upwards on it to separate the lid from the base of the printer.Now, remove the printer paper trays. These trays will pull directly off of the body of the printer. There are two paper trays -- one on the top of the unit and one on the front of the unit, beneath the control panel. Once they are removed, you will be able to see inside the passage where the papers are usually jammed. If your fingers can't reach the jammed papers, use a pair of tweezers to remove them. If you still have problems, let me know.
Thanks for using FixYa.
Oct 03, 2011 |
Lexmark X5495 Printer