Question about Hitachi 50V500 50 in. HD-Ready LCD Television

1 Answer

Limited colors (almost like VGA)

I have a 3 year old Hitachi 50v500. The lamp says it has 5400+ hours on it (from the service menu). Just recently, it started displaying limited colors, for lack of a better description. The picture isn't too bright or too dark (so I don't think it's a lamp problem) and there's no specific color that won't display (I can see reds, blues, greens, cyans, magentas, yellows, etc), it's just that the colors are very limited like an old VGA monitor. Instead of seeing various shades of, say, blue, I only see a couple shades of blue so it's very splotchy. Screen shots are at http://www.geocities.com/glenrwalker/50v500.html

The generic answer for problems with the 50v500 seem to be the light engine. I've seen various posts about Hitachi covering the cost for the part but the owner paying the install price. Is that true no matter how old the tv is or does it have to be under warranty? I presume since mine is over 3 years old that it's not under warranty anymore.

Posted by on

  • sasgrw Dec 17, 2007

    Can a LE not be replaced by the owner? I don't mind taking things apart as long as I don't have to solder stuff. Lots of stuff can be fixed with just a screwdriver :-) Will Hitachi only send a LE to a certified dealer?

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  • 58 Answers

You have a defective light engine. Replacing the bulb will not solve the problem. We just went through this so here's what you need to do. Call Hitachi's customer service relations (not customer service) at 800-654-7013 and tell them what the set is doing and that you have a bad light engine. Hitachi will act like they have not heard of this but will give you the names of certified dealers in your area. Once you have a tech come out and confirm the problem, call Hitachi back, at the number listed above and they will call the dealer to confirm the problem. Once they confirm it with the dealer, they will send out a brand new light engine to the dealer ( at Hitachis expense, around $1500) and the tech will come to your home and install it.

Here's the kicker, if you're not still under warranty, you will have to pay the install. Our install was $400 but worth it to us on a $
$3600 set we've only had 3 years and we've loved. PLEASE DO NOT let any dealer or department store tell you that you have to pay for this part. Hitachi has not recalled the part but they are paying for it. It sounds like from some of the other post on this board that some dealers and department stores where the set was bought are trying to make money off of the free part Hitachi is sending and PLEASE deal only with Hitachi's customer relations department at the 800 number I listed above. Hitachi's regular customer service will be no help to you. Good Luck:)

Also, YOU DO NOT HAVE TO BE UNDER WARRANTY FOR HITACHI TO COVER THE PART. You only pay the install. Our TV is 3+ years old. They are doing this in hopes of not having to be required to do a recall on this part (would cost them lots more). It should run pretty smoothly with Customer Relations.

Posted on Dec 17, 2007

  • varian Dec 17, 2007

    The tech that came out and put our light engine in literally took the entire set apart. I've read some other post where a few people have tried and it made things worse?? I guess it would just depend on the person doing the work. The problem may be getting Hitachi to send it directly to you. I think for the most part, they will only send it to the dealer you go through in fear that people may try to sell it after market. I did read a post on this board that said Hitachi sent it to their home and then they had the tech come out and install it. I'm pretty sure that Hitachi will have to verify through a certified dealer that the LE is the problem before they send it to either them or you.



    As far as you doing the work, I just know that the tech we used spent 2 hours taking the set apart and putting it back together. He basically had our entire set strawn all over the floor...but he did an excellent job and our set is over 3 years old. It looks BRAND NEW!

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