Question about Cybernet Systems CyberPower CP1200AVR (BC1200) UPS System

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Failure to initialize after a microsoft update was installed

I can't initialize the Cyberpower CP1200AVR UPS unit anymore after a Microsoft update that included a Cyberpower PTF.

I actually have had to unplug the USB cable and plug it back in after a reboot in the past. It seemed to actually initialize correctly every other boot, but this workaround (unplugging the USB cable and plugging it back in) doesn't even solve the issue anymore.

When installing the UPS some 4 years ago I remember not finding the correct manufacturer and model in the UPS configuration --- what values should I plug in there to make this puppy work?

I've recently moved to a rural setting and not having the UPS working, and the flakiness of the power out here has me very nervous.

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  • jetgg Sep 26, 2009

    Well that was a good thought --- however when I go into Device Mangler and right click, get to the screen to roll back the driver, it tells me there are no backed up drivers found. I think I'll try to reinstall the software that came with the UPS.

  • jetgg Sep 26, 2009

    I reinstalled the software that came with the UPS --- no change.

    I then went out to the Cyber Power website and found a newer release of their software --- installed that and the problem was solved.

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Go into the control panel and find the device manager. Then locate the UPS unit and right click and update driver. Then pick roll-back driver. This should install the prevous driver that was working properly. Then when you do windows update make sure to set it to hide that update so you don't re-install it again.

Posted on Sep 26, 2009

  • muebe Sep 27, 2009

    Well I am glad you fixed it. Windows will usually back-up the previous driver so you can roll it back in case there is a problem with the new driver. That is strange that it got erased. I think Microsoft uses everyone as beta testers for their software.

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