Question about Magicard Prima Printer w/Mag/Chip Encoder

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Prima 2e cards jam in the MG slot. I have tried cleaning the rollers and a cleaning card but at least 50% of the cards jam and I have to keep re-initialisng the printer.

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  • vdvd May 11, 2010

    Are the cards thicker than 30 microns (same as a credit card)? If they are too thick the springs will prevent the pinch rollers being lifted by the card.

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SOURCE: Card Jam 02:16 Error in Magicard Rio 2E Printer

Check the front rollers all turn when the cleaning button is pressed with the top open.
Check the front pinch rollers on the thin metal shafts are pulled down onto the cards by their springs. Check that the ends of the pinch roller shafts are retained in the plastic cam followers. The card is not being gripped to drive it back to print the Magenta panel.

Posted on Feb 17, 2010

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1 Answer

Error kard jam


With the Printer powered on:
1. Open the Lid
2. Raise the Print head
3. Remove Ribbon.

The printer's controls will now allow you to move the rollers back and forth. Look into the printer to locate the card and try moving the rollers in one direction, so the card exits the card path.

Card jams usual occur when the card path is dirty and in need of cleaning. Do not attempt to use any house hold cleaners. you need a specific type of alcohol cleaner, otherwise the rollers will dry out and crack. If you do not have a Fargo Cleaning kit, you can check out this link for purchase.


ID Card Printer Cleaning Kits Brien Security

The printer should be cleaned every 3000 cards or every few months.

Jan 20, 2014 | Fargo DTC550 Thermal Card Printer

1 Answer

Printing lines on cards


Hello Richard,

Sorry for the delay in replying to your request.
You may have already resolved your issue by now.
The advice below may help others with the same issue though.

In the case of a damaged (scratched) printhead, the lines always run along the cards longest length (landscape), and are always in exactly the same place.
They are normally White, and usually very thin (just a few pixels wide). You would also see the line on the used dye film too by unwinding some film from the take-up spool (at the front of the printer).

Sometimes in the case of older out-of warranty printers, it is easier / cheaper just to avoid that are of the card using the card design. The image can also be rotated 180 degrees in the driver's Printing Preferences. However, if the card design has a solid colour background, or the White line is in the centre of the card, printhead replacement may be the only option.

Depending on which Rio model you have (Rio, Rio 2, Rio2e, or Rio Pro), different printhead assemblies are available as a field replaceable unit. Part numbers are below;

Magicard Rio - FG/M9005-794
Magicard Rio 2 / Rio 2e - FG/M9006-630E
Magicard Rio Pro - FG/3652-0160

All are available from your local Magicard dealer / reseller.

Prevention is better than cure;

  • Replace the sticky cleaning roller in the cleaning cassette as regular as possible.
  • Only use good quality blank PVC card stock (no sharp edges, or burrs)
  • Clean the printer regularly using the appropriate cleaning kit;

    Rio, Rio 2, Rio 2e (Cleaning kit part number: M9005-761)
    Rio Pro - (Cleaning kit part number 3633-0053) *
    Rio Pro - (Sticky roller kit (5 rollers +metal shaft) - 3633-0054)*
    * A sticky cleaning roller is supplied with every new dye film

Kind Regards,

MC.

Dec 03, 2013 | Magicard Rio Card Printer

1 Answer

Sticky back card static causing them to stick togeather and not feed from the hopper


Hello Richard,

Sorry for the delay in replying to your request.

Feeding cards (especially self-adhesive types) from the rear hopper, can sometimes be frustrating. You have done the right thing by separating the cards (this applies to all cards - just fan down both sides like a dealer would with a pack of cards). This important.

Please try the following additional trick though;

Remove the rear hopper.
On the front panel, select Menu -> Test Card -> Yes (to confirm).
The rear hopper roller will start to rotate.
Take a fresh cleaning card (from the cleaning kit - 3633-0053) out of its wrapper. It MUST be damp.
Fold it into a loop and manually hold the cleaning card against the hopper roller as it turns (with gentle hand pressure). The idea of folding the cleaning card is to prevent it from being accidentally dragged into the rear of the printer.
After about 12 seconds, an Out of Cards 02:00 error will be displayed. Press Retry.
Turn the card over and repeat until there are no Black marks left of the cleaning card. Repeat as necessary moving to a fresh part of the cleaning card each time.
If the card should accidentally go too far into the printer, a Card Jam 06:05 error will be shown. Just open the lid, and close it again to clear the card jam error. The sequence will carry on from the previous stage (the hopper roller will start turning again shortly after closing the lid).
Once you are happy the roller is thoroughly clean, on the next Out of Cards error, press Cancel.
Discard the cleaning card which will probably have dried out by this point. Replace the rear hopper.

Card feeding should then be trouble-free.

If the problem should persist, contact your local Magicard support centre.

Kind Regards,

MC.

Nov 21, 2013 | Magicard Rio Pro Single Sided Photo ID...

1 Answer

We have an Oki 5200c and are printing color postcards on 110 lb card stock. The properties for the printer are set to heavy paper. We have tried using the regular drawer and almost immediately it stops...


Wrong size paper or paper setting in the software settings. Or the dreaded plastic gear/roller cam has warn down. You'll notice some parts are plastic designed to ware out.

Apr 17, 2017 | OKI C5200n Laser Printer

1 Answer

Card keeps jamming and ribbon breaks


Download the Fargo Diagnose Utility .

But Requires Windows 98, 2000, NT, XP, Me; 16MB of RAM (Recommended); SVGA Monitor (800x600 or higher is required); and at least one printer drivers installed.

If a card becomes jammed inside the printer, the LCD Display will indicate
approximately where it is jammed. At this point you can either try to correct the
problem and continue printing with the same card, or remove the card completely
and continue printing with a new card. Refer to the following steps for instructions
on doing either:
1. Leave the power ON, and open of the printer?s Top Covers.

2. Remove the ribbon and overlaminate as needed.

3. If you would like to try to correct the problem and continue printing with
the same card, do so by pressing the On/Cancel button to advance the card or
the Pause/Resume button to reverse the card. Use these buttons to help free the
card from its jam. Try not to move the card too far from where it was just
before the jam occurred. Once the jam is cleared, replace media, close the Top
Cover(s), and press the Pause/Resume button to resume printing.

4. If you would like to remove the jammed card completely, do so by using the
On/Cancel and Pause/Resume buttons to manually eject the card. Then,
replace media, close the Top Covers, and press the On/Cancel button. At this
point, the LCD Display will prompt you to either press the Pause/Resume
button or the On/Cancel button. Pressing the Pause/Resume button will cause
the printer to feed in a new card and reprint the job which originally jammed
along with all subsequent jobs still being sent. Pressing the On/Cancel button
will reboot the printer and cancel all jobs within the printer?s memory. In this
case, you must also cancel and resend the print jobs from your computer.

CLEARING A RIBBON OR OVERLAMINATE JAM
If the ribbon or overlaminate becomes stuck to a card or jammed inside the printer,
the LCD Display will indicate that it is jammed. Refer to the following steps to clear
the jam:
1. Leave the power ON, and open the printer?s Top Covers as necessary.
2. Remove the Take-Up core (the side with used ribbon or overlaminate on it)
from in between the two black Drive Hubs.
3. Steadily pull the ribbon or overlaminate free from where it is jammed. If stuck
to a card, pull the ribbon or overlaminate off the card and throw the card away.
If it is jammed underneath the rollers, press and hold down the printer?s
Pause/Resume button as you gently pull up on the ribbon or overlaminate. Do
not **** the ribbon or overlaminate to free it, since this will increase the chance
of breaking it. If it does happen to break, simply tape the broken end of the
supply roll directly onto the take-up roll. Then, wind a few inches worth of
ribbon or overlaminate from the supply roll onto the take-up roll. Be sure the
ribbon or overlaminate is passing beneath both the supply and take-up rolls.
4. Once the jam is cleared, replace media, close the Top Covers, and press the
On/Cancel button. At this point, the LCD Display will prompt you to either
press the Pause/Resume button or the On/Cancel button. Pressing the
Pause/Resume button will cause the printer to feed in a new card and reprint
the job which originally jammed along with all subsequent jobs still being sent.
Pressing the On/Cancel button will reboot the printer and cancel all jobs
within the printer?s memory. In this case, you must also cancel and resend the
print jobs from your computer.
H. CLEANING THE CARD FEED ROLLERS
To assure consistent printer operation, all of the gray card feed rollers within the
printer should be cleaned during every ribbon change (every 250 prints) or if the
rollers are noticeably dirty. To clean these rollers, use the special adhesive-backed
Cleaning Cards from the Printer Cleaning Kit. Refer to the following steps to run a
Cleaning Card through your printer:
1. Open the Top Covers and remove all print supplies from the printer. Leave the
printer power ON and the Top Covers open throughout this procedure. The
Cleaning Roller Assembly can also remain within the printer during this
cleaning process.
2. Remove the Cleaning Card?s adhesive backing paper.

Nov 12, 2010 | Fargo Pro L ID Thermal Printer

1 Answer

Card jams and ribbon keeps breaking


CLEANING THE INSIDE OF THE PRINTER
As you use your printer, dust and other foreign particles may accumulate inside
the printer?s case. These particles are attracted to the underside of the ribbon by
static produced during printing and can cause voids on the printed image.
Periodically, use the following procedure to remove dust and other foreign
particles:
1. Open the printer?s Top Covers.
2. Remove the ribbon and overlaminate from the printer.
3. Use a Cleaning Pad from the Printer Cleaning Kit or a soft, lint-free cloth
slightly moistened with isopropyl alcohol to wipe out all visible areas inside
the printer. Remove any debris that may be inside. Be extremely careful not to
let any alcohol drip inside the printer!
4. Once the cleaned areas are completely dry and free of foreign debris, re-install
the ribbon and overlaminate, and close the covers.
F. CLEARING A CARD JAM
If a card becomes jammed inside the printer, the LCD Display will indicate
approximately where it is jammed. At this point you can either try to correct the
problem and continue printing with the same card, or remove the card completely
and continue printing with a new card. Refer to the following steps for instructions
on doing either:
1. Leave the power ON, and open of the printer?s Top Covers.
2. Remove the ribbon and overlaminate as needed.
3. If you would like to try to correct the problem and continue printing with
the same card, do so by pressing the On/Cancel button to advance the card or
the Pause/Resume button to reverse the card. Use these buttons to help free the
card from its jam. Try not to move the card too far from where it was just
before the jam occurred. Once the jam is cleared, replace media, close the Top
Cover(s), and press the Pause/Resume button to resume printing.
4. If you would like to remove the jammed card completely, do so by using the
On/Cancel and Pause/Resume buttons to manually eject the card. Then,
replace media, close the Top Covers, and press the On/Cancel button. At this
point, the LCD Display will prompt you to either press the Pause/Resume
button or the On/Cancel button. Pressing the Pause/Resume button will cause
the printer to feed in a new card and reprint the job which originally jammed
along with all subsequent jobs still being sent. Pressing the On/Cancel button
will reboot the printer and cancel all jobs within the printer?s memory. In this
case, you must also cancel and resend the print jobs from your computer.
Section 7: Maintenance 53
Pro-L Card Printer User?s Manual
G. CLEARING A RIBBON OR OVERLAMINATE JAM
If the ribbon or overlaminate becomes stuck to a card or jammed inside the printer,
the LCD Display will indicate that it is jammed. Refer to the following steps to clear
the jam:
1. Leave the power ON, and open the printer?s Top Covers as necessary.
2. Remove the Take-Up core (the side with used ribbon or overlaminate on it)
from in between the two black Drive Hubs.
3. Steadily pull the ribbon or overlaminate free from where it is jammed. If stuck
to a card, pull the ribbon or overlaminate off the card and throw the card away.
If it is jammed underneath the rollers, press and hold down the printer?s
Pause/Resume button as you gently pull up on the ribbon or overlaminate. Do
not **** the ribbon or overlaminate to free it, since this will increase the chance
of breaking it. If it does happen to break, simply tape the broken end of the
supply roll directly onto the take-up roll. Then, wind a few inches worth of
ribbon or overlaminate from the supply roll onto the take-up roll. Be sure the
ribbon or overlaminate is passing beneath both the supply and take-up rolls.
4. Once the jam is cleared, replace media, close the Top Covers, and press the
On/Cancel button. At this point, the LCD Display will prompt you to either
press the Pause/Resume button or the On/Cancel button. Pressing the
Pause/Resume button will cause the printer to feed in a new card and reprint
the job which originally jammed along with all subsequent jobs still being sent.
Pressing the On/Cancel button will reboot the printer and cancel all jobs
within the printer?s memory. In this case, you must also cancel and resend the
print jobs from your computer.
H. CLEANING THE CARD FEED ROLLERS
To assure consistent printer operation, all of the gray card feed rollers within the
printer should be cleaned during every ribbon change (every 250 prints) or if the
rollers are noticeably dirty. To clean these rollers, use the special adhesive-backed
Cleaning Cards from the Printer Cleaning Kit. Refer to the following steps to run a
Cleaning Card through your printer:
1. Open the Top Covers and remove all print supplies from the printer. Leave the
printer power ON and the Top Covers open throughout this procedure. The
Cleaning Roller Assembly can also remain within the printer during this
cleaning process.
2. Remove the Cleaning Card?s adhesive backing paper.

Nov 12, 2010 | Fargo Pro L ID Thermal Printer

1 Answer

At the moment blank cards are not feed into the printer. The cards are always been jammed and the 3 lights are displaying a MechanicalProblem. I would be extremely happy if you can advise me on how...


You may try cleaning all Rollers including feeder roller.
To move rollers just remove ribbon , feeder and press front panel button and keep it pressed with top cover open . All Rollers will start moving and you can clean them easily using cleaning kit.
Also check for thickness adjustment pointer.

Oct 12, 2010 | Evolis Pebble 3 ID Card Printer Package...

1 Answer

Card jam in datacard printer


The rollers in the printer that move the card wear out and the rubber degrades over time, You need to have all the roller replaced and the printer should function like new. Contact MIdWestIDSolutions.com for pricing on parts or service.

Feb 19, 2010 | Datacard SP55 Printer

1 Answer

Card Jam 02:16 Error in Magicard Rio 2E Printer


Check the front rollers all turn when the cleaning button is pressed with the top open.
Check the front pinch rollers on the thin metal shafts are pulled down onto the cards by their springs. Check that the ends of the pinch roller shafts are retained in the plastic cam followers. The card is not being gripped to drive it back to print the Magenta panel.

Sep 23, 2009 | Magicard Avalon Duo Thermal Card Printer

1 Answer

Card jam


You have to change the roller just inside the picker roller.

Sometimes the glue that holds the "cleanig roller" loosen from the pin.
Sorry, bad english... :D

Jan 30, 2009 | Datacard SP35 Printer

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