Question about Caere ImageAXS Professional 4.0 Full Version for PC, Mac

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I have Caere ImageAXS 4.1 Version for PC Windows. I recently obtained a new computer with Vista Home Premium 64 bit processing. Now the ImageAXS aborts when I try to aquire a new photo. Otherwise everything appears to be working, such as viewing records and searching for photos. I suspect the problem is connected with the 64 bit processing. Your help would be appreciated. John Neter johnneter@gmail.com

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  • johnneter Sep 26, 2009

    Windows says that the program is already uninstalled, but it is not. Now what?

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ImageAXS module is not working correctly.
The problem may be related to the Twain32 utility installed along with ImageAXS . Twain32 does not work on 64bit systems.
Try first uninstalling the application and reinstalling it again. This time instead of double clicking on the installer file, try clicking the right button of mouse, and chosing "Run as Administrator" from dropdown menu.
If that does not fix the problem , then you will need a newer software, as this version has the twain32 scanning interface integrate on installation.

Posted on Sep 26, 2009

  • Ginko
    Ginko Sep 26, 2009

    If the program had been installed recently you can try doing a system restore to any date before the software had been installed.


    All software installed after ImageAxS may not work after. The rest of software and all your data won't be affected.


    If you installed software a long time ago you may need a program like Norton Utilities to remove the installation.

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Posted on Jan 02, 2017

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