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what you can do, is take the hold button, and push it back and forth maybe 2 or 3 times, than you hold down the "menu" utton and the center button at the same time for about 10 seconds and you will see it restarting with a black screen and the apple icon in the center than you can let go of the buttons and about 10 seconds it willl become brighter and you will see the icon, then you can get to all of your music or videos and such