Question about HP Photosmart 2575 All-In-One InkJet Printer

3 Answers

Scanning why wont it let me scan? it is saying that there are no scan options and i should refer to device documentation for trouble shooting. this has never happened before and ive scanned things many times.

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  • eddy22 Dec 23, 2007

    printer will let you print and copy.when you try and scan something it says there is no scanning options.when trying to load the software in it has a error saying this a runtime error.Program d:/setup\hpzwup01.exe application terminated.

    Also you get a message saying install consumer experience preinstallupdateplugin please close.

    Program D:/setup\hpzwup01.exe yenu-fh:\windows\hpoins06.dat-validate no-w 328182

  • oldgirly Jan 31, 2008

    Exactly same problem; pasting url as mentioned below did not work as browser didn't recognize it!

  • craigar8 May 05, 2008

    Recently when trying to scan, I get the following notice in the window of the computer - No Scan Options.
    Refer to device documentation to troubleshoot.

  • Anonymous May 12, 2008

    why wont it let me scan? it is saying that there are no scan options and i should refer to device documentation for trouble shooting. this has never happened before and ive scanned things many times

  • Anonymous Jun 18, 2008

    i keep getting 'no scan options' refer to device documentation to troubleshoot, it also wont print.

  • Sharon Strecker
    Sharon Strecker Aug 10, 2008

    yes same prob, what to do?

  • Carollynch Sep 21, 2008

    won't let me scan - refer to documentation to troubleshoot. I have scanned many things before? what did you do?

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Go here
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00503569&cc=us&lc=en&dlc=en&product=441240&dlc=en&lang=en

Posted on Jan 02, 2008

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Why wont it let me scan? it is saying that there are no scan options and i should refer to device documentation for trouble shooting. this has never happened before and ive scanned things many times.

Posted on Oct 06, 2008

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I have the same problem - won't let me scan - HP 2575 all in one. refer to documentation for troble shooting. never happen before I've scanned many things before? thanks carol lynch

Posted on Sep 21, 2008

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Posted on Jan 02, 2017

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SOURCE: Need to scan - unable to on my HP officejet 5610xi All-in-One

open control panel -> go to scanners and cameras -> start the hp officejet 5610xi -> then it should start enjoi :)

Posted on Feb 24, 2009

  • 2 Answers

SOURCE: no scan options say refer to device documention to trouble shoot

Check whether the Digital Imaging Monitor is running .

If yes, good.

Now, please open HP Solution Center and setup the destination list .

Double click >> HP Solution Center >> settings >> scan settings and preferences >> scan to .. setup >>
Add all the entries from " available scan destinations " to "front panel destination list " >> click >> ok .
Now, try to scan from the front panel of the All-in-One .

Posted on Jul 26, 2008

SOURCE: scanning

same problem, they probably didnt even put in the proper hardware to make thing even work

Posted on Nov 02, 2008

  • 42 Answers

SOURCE: scanning is not working

Open the solution center and click on settings. Take the pointer on scan settings and click on scan to setup.
A new destination list will open and take all the entries, one by one, to right, and click on update the device. If it is already on right, please take it to left and click on update the device and again take it to right and click on update the device.
Then restart the printer and the issue will be fixed.

Posted on Apr 19, 2010

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1 Answer

Cannot scan getting error "no scan options refer to device documentation to trouble-shoot" I have scanned before...do not know why it wont now...


Please open the solution center.
Open the solution center and click on settings. Take the pointer on scan settings and click on scan to setup.
A new destination list will open and take all the entries, one by one, to right, and click on update the device. If it is already on right, please take it to left and click on update the device or OK and again take it to right and click on update the device or OK.
Then restart the orinter.
The issue will be fixed.

Apr 19, 2010 | HP Photosmart 3210 Printer

1 Answer

Scanning is not working when I hit the scan button on the printer/scanner the screen says No Scan Options, refer to device documentation to trouble-shoot. I have used this feature before with same laptop...


Open the solution center and click on settings. Take the pointer on scan settings and click on scan to setup.
A new destination list will open and take all the entries, one by one, to right, and click on update the device. If it is already on right, please take it to left and click on update the device and again take it to right and click on update the device.
Then restart the printer and the issue will be fixed.

Apr 19, 2010 | HP Photosmart 3210 Printer

1 Answer

"no scan options"


" no scan options refer to device documentation for trouble shooting"
you need to open up either solution center or hp director, go to settings, scan settings, then scan to set up and look for the option front panel destination a window should open to reveal scan short cuts and one titled front panel list. you need to select the shortcuts click add and once satisfied click on "update device".

Mar 27, 2010 | HP Photosmart C6280 Printer

1 Answer

When go to the scan to button it says no scan options officejet 6210


" no scan options refer to device documentation for trouble shooting"
you need to open up either solution center or hp director, go to settings, scan settings, then scan to set up and look for the option front panel destination a window should open to reveal scan short cuts and one titled front panel list. you need to select the shortcuts click add and once satisfied click on "update device".

Mar 27, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Refer to device documentation to trouble shoot


you need to set up your scan to option.
this can be done from the hp software
open solution center click settings then scan settings
from there select scan to set up
a window will open and then click on front panel destination list
once again a window will open with a double pane on the left side is your short cut options click on them one at a time click add then once satisfied with options click update the device or ok
if it fails to update reset the printer and try those steps again, or re install just the drivers
if the same message appears then check the settings on your firewall

Mar 22, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

No scan options say refer to device documention to trouble shoot


Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

Mar 02, 2009 | HP Officejet 4315 All-in-One Printer

2 Answers

Need to scan - unable to on my HP officejet 5610xi All-in-One


open control panel -> go to scanners and cameras -> start the hp officejet 5610xi -> then it should start enjoi :)

Jan 20, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Can't scan on the HP OfficejetJ4580


Uninstall everything that has to do with your old HP printer, drivers, photo processing, etc. Reinstall software with J4580 printer. That should open HP Digital Imaging Monitor where you can set scanning options. Plug printer into the back opf your computer. Plug power supply directly into the wall socket.

Nov 12, 2008 | HP OfficeJet J4580 All-In-One Laser...

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