Question about Logitech QuickCam Pro 9000 Web Cam

2 Answers

I have a new Logitech Pro9000 webcam. I chat on Yahoo Messenger. When I plug my webcam in, the picture comes up for a second or less, then it freezes and completely disappears....EVERY TIME. I tried it on my work computer and it worked perfectly, so I know the camera is ok. My system is as follows:Copying from "My Computer" system properties I have:Windows XP Home Edition Version 2002 Service Pack 3Intel(R)Pentium(R) 4 CPU 2.40GHz2.39 GHz, 512 MB of RAMOn the front of the CPU tower is "DELL Dimension 4550"These are the steps I have taken so far and the responses I have received to those steps:1. I have called Logitech twice and gotten no satisfaction. One tech told me the camera was junk. The other tech said I may need "hardware acceleration" or a new "video card driver" or something about an "ms codecx", whatever that is!Rank: Wiz Rating: 84.91% , 1735 votesHello. I recommend updating the drivers and if needed, re-install the webcam software or use a different frame-rate or buffer setting if applicable. 2. I'm not even close to thinking about resembling a computer expert. I know just enough to get myself in trouble!I have uninstalled and reinstalled the software and that didn't work. That was pretty easy. However, I don't know the first thing about drivers or frame-rate or buffer....... is this something that a lay-person could understand enough to do? And if so, how do I begin?Rank: Guru Rating: 91.60% , 85 votesLinda, it is the video card at your home computer. It is processing the input and trying to push it out over the WWW. It is overloading the card and freezing. Maybe a faster broadband service may help in the getting the signal-out part. Most of the time when we buy a home computer we do not think of what we may do with it down the line. Then we try to do a different process and it does not perform the same. So a new video card, and a faster BB service, should fix this.3. I have taken my computer to the "hospital" three times. Once I even took every one of my peripherals with me (printer, webcam, speakers, mike, etc, etc, etc). They kept the computer and all the components for 3 days, put it thru extensive "stress tests" and all three times they could find "nothing wrong" with the CPU or any of the peripherals. Each time I asked specifically about the video card and each time I was told the card was fine and adequate for my computer. The last time I took it in, I asked if they would just put a new video card in, I didn't care about the cost. I was told they would do it, but could almost guarantee it would make no difference. So I did NOT have them put a new card in. They also told me that I have more than sufficient memory, etc, to run the webcam. There said they could NOT find any reason why it would not work. You mentioned faster broadband. I have a DSL line dedicated to the computer. I don't even have a home phone, so nothing else is interfering. I don't really understand what broadband is. How would I get a faster one?Rank: Guru Rating: 87.85% , 61 votesFirst uninstall your camera driver from computer. Then reinstall then check.Also uninstall yahoo messenger and then re-install .Sometimes virus problem creates this issue so scan your computer with updated antivirus.Let me know if you need more assistance.Thanks4. During this ordeal, I have also uninstalled (from the Control Panel Add/Remove Programs) and reinstalled Yahoo Messenger twice with no success. I have 2 anti-virus programs, 1 anti-Malware program, and 2 anti-spyware programs which I update and run almost every weekend.What do I do NOW??? Thanks, Linda

Posted by on

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Doesn't work

Posted on Jan 07, 2013

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Expert
  • 8,637 Answers

After you get the software drivers installed properly, do not unplug the camera from the USB port as it will cause the drivers to be corrupt.

Follow the instructions below and it will work.

Disconnect the Camera from the USB port and reinstall the CD or Downloaded software program.

When the program asks you to connect the camera to the USB port, do so and it should work.

Then to use it on the Web, do this.
Web Camera’s have to be setup on the program they are to be used with. Just installing the
camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function
properly.


A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:

1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and
Speakers to the computer Audio Card.
2. Then click on the Video Settings.
3. The camera if Installed Properly will come up and show a video picture.
4. Then, on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now be able to
see and her to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger

(http://www.soft32.com/download_30.html )

set it up as follows:

1. Go to Messenger at the top left and click on it.
2. Next go down to Preferences and click on it.
3. Next Calling and Devices on the right and set the Microphone and Speakers to the
computer Audio Card.
4. Next go to the Test Audio section and (in blue writing) click on “Open the call
setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

1. After you start Windows Live Messenger, expand the view by clicking on the square on
top left next to the red X.
2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.”
And then click on “Show the Menu Bar”.
3. Next go to the Menu Bar on right side, click on “ “Action.”
4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or
friends you are connected to.

D. AIM (AOL) Messenger

1. On the VIM sign-in window click on Edit.
2. Then click on Settings Enhanced IM.
3. Next click on Enhanced IM.
4. Then click on Audio Video.
5. The Audio and Video portion has drop downs so you can select the proper audio card and
video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera

Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window.
If you are currently participating in an AOL Live Video IM session, a message will display:
You must disconnect the current AOL Live Video IM conversation before running setup. Would you
like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers
and microphone are working properly. Follow the on-screen prompts.
Notes:
· The first time you use AOL Live Video IM, a message will display: Would you like to
first check your audio and video settings? Click the Yes button. The Audio and Video Tuning
Wizard will appear to help you verify that your camera, speakers and microphone are working
properly. Follow the on-screen prompts.
· images in AOL Live Video IM may appear reversed, or as a mirror image (text may
appear backwards) when you look at your own camera feed or at the picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends.

After you get your camera installed properly, DO NOT unplug it from the USB port as it will
cause the drivers to be corrupt and render the camera unusable till reinstalled it properly.
Hope this helps. Bud

Posted on Nov 01, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Video freezes on Skype with Logitech Quickcam Pro9000 webcam


Normal 0 See section A. Skype in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://ca.messenger.yahoo.com/download/ ) set it up as follows:
  1. Click on Messenger at the top left and then go down to Preferences and then the Preference Window will come up.
  2. Next click on Calling and Devices. In the Calling & Devices on the right and set the Microphone and Speakers to the computer Audio Card or sound device installed in the computer.
  3. Just below that, go to the Test Audio section and (in blue writing) click on Open the call setup assistant” and follow the instructions on the left window.
  4. Then after completing the Audio Setup, on left panel, go to down and click on Super Webcam and click on Start Super Webcam Mode Automatically.
  5. Then click APPLY and then OK.
  6. Next click on MESSENGER and then click on MY WEBCAM and you camera should BRODCSAST and you will see your picture.
Hope this helps. Bud

Aug 04, 2009 | Logitech QuickCam® Pro 9000 Personal Web...

1 Answer

Webcam works for about 10 seconds on Skype then freezes


Normal 0 See section A. Skype in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://ca.messenger.yahoo.com/download/ ) set it up as follows:
  1. Click on Messenger at the top left and then go down to Preferences and then the Preference Window will come up.
  2. Next click on Calling and Devices. In the Calling & Devices on the right and set the Microphone and Speakers to the computer Audio Card or sound device installed in the computer.
  3. Just below that, go to the Test Audio section and (in blue writing) click on Open the call setup assistant” and follow the instructions on the left window.
  4. Then after completing the Audio Setup, go to down and click on Webcam it should BRODCSAST and you will see your picture.
  5. To Chat, click on MESSENGER and then
  6. After make necessary settings, click on APPLY, then OK.
  7. Then click on MESSENGER and go to my WEBCAM ready to use.
  1. Windows Live Messenger:
http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Jun 29, 2009 | Logitech Webcam

1 Answer

WEBCAM NOT WORKING WITH YAHOO MESSENGER


try to go to yahoo messenger and then preferences and look for the camera source, make sure that the camera source is your webcam if its not choose it, try it and then tell me if it wont work.

Jun 02, 2009 | Logitech 961462-0403 Webcam

2 Answers

Problems with Skype and Logitech QuickCam Pro9000, when trying videochatting. I can see and hear the person I talk to, but can´t get my webbcam to connect with Skype. In the small window, where I should...


if you have the correct driver ...and it works on other instant massaging programs..like yahoo messenger or so...it means that the problem is from settings and so ...and its nothing wrong with th ecamera ...so ..try to reinstall skype ...

Apr 08, 2009 | Logitech Quickcam Chat Webcam

1 Answer

Logitech Pro9000 not working with Yahoo Messenger


Normal 0 See section B. Yahoo Messenger in the info below to setup the Audio & Video.
Also send this to your family and friends so they have there computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ ) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now be able to see and her to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

Hope this helps. Bud


Feb 18, 2009 | Logitech Webcam

1 Answer

Can't video on GChat with friends because the camera freezes


Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Jan 11, 2009 | Logitech Webcam

1 Answer

Webcam freezes up often in video chats


I would try and to reinstall the the camera drivers

Dec 20, 2008 | Logitech QuickCam for Notebooks Pro...

1 Answer

Setting up cam pictures to send in e-mails an chat live an viedo view while on line


email? or yahoo messenger? you have to install your web cam and click My Webcam in yahoo messenger.. and click Preferences.. and click Camera source.. then choose the installed web cam.. and it will work

Aug 08, 2008 | Logitech QuickCam Pro 5000 Webcam

1 Answer

My Web Cam freezes


try updating yahoo messenger and updating the drivers for your webcam

Jan 26, 2008 | Logitech QuickCam Fusion Webcam

1 Answer

Pic on yahoo messenger chat


on yahoo you have to select the cam
select messenger > preferences > webcam and select source

Dec 08, 2007 | Logitech QuickCam Pro 4000 Webcam

Not finding what you are looking for?
Logitech QuickCam Pro 9000 Web Cam Logo

291 people viewed this question

Ask a Question

Usually answered in minutes!

Top Logitech Computers & Internet Experts

micky dee

Level 3 Expert

2841 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18402 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Logitech Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...