Expert
(952) 890-7770
Zkarlo.com provides discount and used laptop parts...
Answer
When I try to publish my video camera to a site's video chat room, all I, and the others in the chat...
(More)
Problem for Logitech QuickCam Pro 9000 Web Cam
I have a new Logitech Pro9000 webcam
By leelinda821 on Sep 26, 2009
I have a new Logitech Pro9000 webcam. I chat on Yahoo Messenger. When I plug my webcam in, the picture comes up for a second or less, then it freezes and completely disappears....EVERY TIME. I tried it on my work computer and it worked perfectly, so I know the camera is ok. My system is as follows:Copying from "My Computer" system properties I have:Windows XP Home Edition Version 2002 Service Pack 3Intel(R)Pentium(R) 4 CPU 2.40GHz2.39 GHz, 512 MB of RAMOn the front of the CPU tower is "DELL Dimension 4550"These are the steps I have taken so far and the responses I have received to those steps:1. I have called Logitech twice and gotten no satisfaction. One tech told me the camera was junk. The other tech said I may need "hardware acceleration" or a new "video card driver" or something about an "ms codecx", whatever that is!Rank: Wiz Rating: 84.91% , 1735 votesHello. I recommend updating the drivers and if needed, re-install the webcam software or use a different frame-rate or buffer setting if applicable. 2. I'm not even close to thinking about resembling a computer expert. I know just enough to get myself in trouble!I have uninstalled and reinstalled the software and that didn't work. That was pretty easy. However, I don't know the first thing about drivers or frame-rate or buffer....... is this something that a lay-person could understand enough to do? And if so, how do I begin?Rank: Guru Rating: 91.60% , 85 votesLinda, it is the video card at your home computer. It is processing the input and trying to push it out over the WWW. It is overloading the card and freezing. Maybe a faster broadband service may help in the getting the signal-out part. Most of the time when we buy a home computer we do not think of what we may do with it down the line. Then we try to do a different process and it does not perform the same. So a new video card, and a faster BB service, should fix this.3. I have taken my computer to the "hospital" three times. Once I even took every one of my peripherals with me (printer, webcam, speakers, mike, etc, etc, etc). They kept the computer and all the components for 3 days, put it thru extensive "stress tests" and all three times they could find "nothing wrong" with the CPU or any of the peripherals. Each time I asked specifically about the video card and each time I was told the card was fine and adequate for my computer. The last time I took it in, I asked if they would just put a new video card in, I didn't care about the cost. I was told they would do it, but could almost guarantee it would make no difference. So I did NOT have them put a new card in. They also told me that I have more than sufficient memory, etc, to run the webcam. There said they could NOT find any reason why it would not work. You mentioned faster broadband. I have a DSL line dedicated to the computer. I don't even have a home phone, so nothing else is interfering. I don't really understand what broadband is. How would I get a faster one?Rank: Guru Rating: 87.85% , 61 votesFirst uninstall your camera driver from computer. Then reinstall then check.Also uninstall yahoo messenger and then re-install .Sometimes virus problem creates this issue so scan your computer with updated antivirus.Let me know if you need more assistance.Thanks4. During this ordeal, I have also uninstalled (from the Control Panel Add/Remove Programs) and reinstalled Yahoo Messenger twice with no success. I have 2 anti-virus programs, 1 anti-Malware program, and 2 anti-spyware programs which I update and run almost every weekend.What do I do NOW??? Thanks, Linda
Solution #1
posted on Nov 01, 2009
After you get the software drivers installed properly, do not unplug the camera from the USB port as it will cause the drivers to be corrupt.
Follow the instructions below and it will work.
Disconnect the Camera from the USB port and reinstall the CD or Downloaded software program.
When the program asks you to connect the camera to the USB port, do so and it should work.
Then to use it on the Web, do this.
Web Camera’s have to be setup on the program they are to be used with. Just installing the
camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function
properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and
Speakers to the computer Audio Card.
2. Then click on the Video Settings.
3. The camera if Installed Properly will come up and show a video picture.
4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to
see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger
(http://www.soft32.com/download_30.html )
set it up as follows:
1. Go to Messenger at the top left and click on it.
2. Next go down to Preferences and click on it.
3. Next Calling and Devices on the right and set the Microphone and Speakers to the
computer Audio Card.
4. Next go to the Test Audio section and (in blue writing) click on “Open the call
setup assistant” and follow the instructions on the left window.
C. Windows Live Messenger:
1. After you start Windows Live Messenger, expand the view by clicking on the square on
top left next to the red X.
2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.”
And then click on “Show the Menu Bar”.
3. Next go to the Menu Bar on right side, click on “ “Action.”
4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or
friends you are connected to.
D. AIM (AOL) Messenger
1. On the VIM sign-in window click on Edit.
2. Then click on Settings Enhanced IM.
3. Next click on Enhanced IM.
4. Then click on Audio Video.
5. The Audio and Video portion has drop downs so you can select the proper audio card and
video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera
Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window.
If you are currently participating in an AOL Live Video IM session, a message will display:
You must disconnect the current AOL Live Video IM conversation before running setup. Would you
like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers
and microphone are working properly. Follow the on-screen prompts.
Notes:
· The first time you use AOL Live Video IM, a message will display: Would you like to
first check your audio and video settings? Click the Yes button. The Audio and Video Tuning
Wizard will appear to help you verify that your camera, speakers and microphone are working
properly. Follow the on-screen prompts.
· Images in AOL Live Video IM may appear reversed, or as a mirror image (text may
appear backwards) when you look at your own camera feed or at the picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends.
After you get your camera installed properly, DO NOT unplug it from the USB port as it will
cause the drivers to be corrupt and render the camera unusable till reinstalled it properly.
Hope this helps. Bud
Follow the instructions below and it will work.
Disconnect the Camera from the USB port and reinstall the CD or Downloaded software program.
When the program asks you to connect the camera to the USB port, do so and it should work.
Then to use it on the Web, do this.
Web Camera’s have to be setup on the program they are to be used with. Just installing the
camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function
properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and
Speakers to the computer Audio Card.
2. Then click on the Video Settings.
3. The camera if Installed Properly will come up and show a video picture.
4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to
see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger
(http://www.soft32.com/download_30.html )
set it up as follows:
1. Go to Messenger at the top left and click on it.
2. Next go down to Preferences and click on it.
3. Next Calling and Devices on the right and set the Microphone and Speakers to the
computer Audio Card.
4. Next go to the Test Audio section and (in blue writing) click on “Open the call
setup assistant” and follow the instructions on the left window.
C. Windows Live Messenger:
1. After you start Windows Live Messenger, expand the view by clicking on the square on
top left next to the red X.
2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.”
And then click on “Show the Menu Bar”.
3. Next go to the Menu Bar on right side, click on “ “Action.”
4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or
friends you are connected to.
D. AIM (AOL) Messenger
1. On the VIM sign-in window click on Edit.
2. Then click on Settings Enhanced IM.
3. Next click on Enhanced IM.
4. Then click on Audio Video.
5. The Audio and Video portion has drop downs so you can select the proper audio card and
video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera
Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window.
If you are currently participating in an AOL Live Video IM session, a message will display:
You must disconnect the current AOL Live Video IM conversation before running setup. Would you
like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers
and microphone are working properly. Follow the on-screen prompts.
Notes:
· The first time you use AOL Live Video IM, a message will display: Would you like to
first check your audio and video settings? Click the Yes button. The Audio and Video Tuning
Wizard will appear to help you verify that your camera, speakers and microphone are working
properly. Follow the on-screen prompts.
· Images in AOL Live Video IM may appear reversed, or as a mirror image (text may
appear backwards) when you look at your own camera feed or at the picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends.
After you get your camera installed properly, DO NOT unplug it from the USB port as it will
cause the drivers to be corrupt and render the camera unusable till reinstalled it properly.
Hope this helps. Bud
Yes
No
Popular Solutions for Logitech QuickCam Pro 9000 Web
Questions and Unsolved Problems for Logitech QuickCam Pro 9000 Web
Do you recommend Logitech QuickCam Pro 9000 Web Cam?
Answer
Answer
Logitech Web cam 9000 using XP as well as on Windows 7 and Toshiba Satellite M55 sometimes works...
(More)
Answer
Logitech cam freezing and slow whilst on video call on skype. Was working perfectly before in real...
(More)
Answer
keeps freezing with skype with latest version of skype and latest drivers for pro 9000 installed.
Answer
eeepc with ubuntu web cam won't work with yahoo web messenger
Ask our Experts
Browse popular Problems
More Common Problems
Most Common Problems for:
For Logitech QuickCam Pro 9000 Web...:
Top Web Camera Experts
Experience:
40 years of automotive repair work, home appliance repair experience and general electrical repair.
Ask Me
Top Computer & Laptop Repair
Best Web Cameras
Recommended by Owners
Recommended by Owners
