Question about Toto Washlet S400 for Power Gravity Toilets - SW564T694

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The toilet seat on my TOTO toilet has come off. Has something broken that I can repair or do I have to buy a new seat?

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Are you sure it is broken or the screw has come loose check it out again does not break very easily

Posted on Oct 01, 2009

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Posted on Jan 02, 2017

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Loose seat,piece missing or broken


Hello, I experienced similar symptoms with my Neorest 600. Do not call a plumber, they cannot fix!

I recommend calling Toto! Their support people will take the time to help you [this is what the experienced Toto plumber did that I hired :' ]

I had a leak too and ended up sending the whole electronics & seat in for repair. These one piece units do not require a plumber. Lo [Toto technical support] gave directions that I, a 60 year old woman who normally does not disassemble such an item was able to perform!

I realize some may not like my post to turn it to the manufacturer, but in this case it was the best solution for my fix.

Call first, get a case number and support person. Then they work quickly via email with you. This was my only toliet :' So i was with out a toilet during this period. Toto worked quickly to get my toilet back to me! The shipping time is what took the longest. Take a photo of the problem and you will be able to submit for your case via online.

Hope this helps! And hope your fix they will be able to send parts for so you are able to fix!

My excellent contact.

Lo Lam
Senior Technical Support
Technical Support
(888) 295-8134 ext. 1641Office
(888) 295-8134 ext. 4Tech Support
(678) 466-1287Fax

TOTO USA,Inc.

5351 Jurupa StreetOntario CA, 91761
http://www.totousa.com

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1 Answer

The Toto maple softclose round front toilet seat bangs against the back of the toilet upon rising from seat.


Try buying some cheap foam tape and place some on both the cover and the seat. Any hardware store should have it. Something similar to this:
http://www.google.com/products/catalog?q=foam+tape&hl=en&safe=off&client=firefox-a&hs=8cx&rls=org.mozilla:en-US:official&prmd=ivns&um=1&ie=UTF-8&tbm=shop&cid=10171339953270674152&sa=X&ei=Cu_VTfaCKIfYgQfIhrmvBw&ved=0CJgBEPICMAE&biw=1280&bih=548#

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My Toto Toilet Flapper no longer works, one of the plastic bars that hold the flapper has broken so the flapper does not seat correctly. What to you recommend to fix this problem


Many local Hard Ware stores such as Home Depot or Lowes stock replacement parts that may be compatible. Turn off the water, drain the take and remove the piece and bring it to the hardware store to find a replacement part.

Failing that get the OEM part through a TOTO dealer ordered in.

Cheers,

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Lift up plastic caps located on ends of hindge behind seat. use flat screw driver and hold the nut under the outside toilet rim with your fingers or a pair of pliers. Do not over tighten or might crack the bowl.

Sep 06, 2009 | Home

2 Answers

Hello - my toto toilet seat broke where the bolt holds the seat to the toilet


well you can go to home depot and get your self new seat with bolt or you can buy the screws for it

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If your hooked to city water it can be cause of the high water pressure comes across and keeps flapper from seating rite. Take a empty plastic bottle,cut it in half long ways. flush toilet then place plastic bottle between fill valve and flapper,trying to devert water away from where flapper seats. good luck.

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There are two types of bowls as far as toilets are concerned...elongated and round front. The seats are interchangable as long as there isn't anything different in the way the seat is mounted to the toilet. As far as I know and my experiance with both brands, I can't see any reason why it would not work.

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I have a Toto saftclose toilet seat but it doesnt close softly!!!


If it is something you can adjust, there will be an area on the hing. There also may be a small cover over the adjustment screw.

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1 Answer

Our toto toilet wont flush the water down. We plunged it to no avail, then we ran drain clearing baloons it wouldnt clear out. we keep removing the water with plastic pots. So we can try something else....


Sounds like something is either in the bowl stuck or down in the waste line. I would probably pull the toilet and pour water down the waste line to see if it backs up or set the toilet up on something and pour water into the bowl to see if it comes out. At least it will help to find out where the problem is. Have you lost anything recently that might have fell in the toilet. Did something come off of the plunger and get stuck in the bowl?

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