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Re: non stop ice
The clear funnel is either broken or just popped out of place.
if you can get a flashlight and look at the funnel you will see two clips on both sides of the funnel that secures it to the lever just push firmly and it should go back into place. if you dont have any luck you can order the funnel and replace it fairly easily.
one thing that may help you repair this unit is remmoving the front cover of the dispenser.
on the bottom of the cover is 2 slots for a flat tip screw driver. just insert the driver and leverage outward and the snaps will release. (it takes quite a bit of force). be sure to unplug the refrig to prevent getting shocked. when you reinstall the cover you will have to hit the lower portion firmly with the palm or side of your hand to lock the cover back in place.
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The problem is actually in the dispenser lever. The paddle that you press to dispense ice has a plastic lever/arm that extends behind it (you can't see it, it's up high in the assembly.) This plastic lever presses upwards when you push the paddle and presses into a switch. The switch actuates the ice. This little lever is also the ONLY thing that stops the paddle from continuing to press into the water paddle. So when the lever breaks, it creates your two symptoms - no ice and if you press further, you press the water switch and get water.
You need part# DA97-08519A. This is the lever assembly with the switches. You pry the control panel assembly (the whole digital display above the water/ice dispenser) out by inserting a slim pry bar (I used a pocket knife and didn't damage the finish) on one side and working my way around. The assembly is held in place by five plastic tabs (two on each side and one on the top.) When this is removed, the part# above will be obvious.
You have an auger type of ice dispenser, so when you say you hear the motor is on, do you mean it is turning the auger? Take out the ice bin and close the door, push the dispense button and then open the door quickly to see if the auger is turning. If is is then dump your ice bin and let it sit out until it is completely defrosted and dry. Reinstall the ice bin and put the lever down. And see if that will clear the problem. The auger motor is not that strong and if you get any ice build up under the auger it will stop working. So defrosting and drying will normally clear it up.
I have a Whirlpool side-side freezer-refrigerator model ED22TQXFNOO. When I try to use the ice dispenser in the door. nothing happens. No noise as if the motor is turning the spiral gear to push the ice to the end of the storage bin so the ice will drop in the shute to be dispensed. I cleaned out the storage bin for any build up of frozen chucks of ice. The storage bin is all the way in. There's plenty of ice, but it won't dispense. (1) Is there a Micro switch in the lever I push to signal the motor to turn? (2) What inergizes the switch in the back that lifts the bar to let the ice fall into the ice dispenser?
I just cleared a blockage in ours using about 6 drinking straws all attached together ( squeeze end and push about 30mm inside the next one) a small funnel insulation taped to the end and pushed right down the hole until it stops. Then pour hot water into the funnel until it clears. Remember to keep the funnel as high as possible and the hot water being poured in will push any cold water back up the tube, melt the ice and clear the blockage.
You must make sure that the brew unit is ready to reinsert into the machine. To return the brew group to the centered position, you first need to drop the funnel. To do this, look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. If you follow this piece down you will see 2 horizontal bars on the brew group body. Push your finger between these 2 bars and the funnel will drop. If you have you key you can insert it in the front of the brew unit. There is a round hold in the center below the “Push”, and twist it clockwise until it stops and the 2 marks are lined up. If you don’t have your key you can do this. Push the puck slide on the left side down and to the center. If you look down through the funnel you should see a piston. This should be centered in the funnel. If not, locate the slide on the left side of the brew unit, (it should be hanging down, a flat rectangular piece attached to the cylinder) and push the slide to the right until it does. Press the “Push” lever until you hear a click and you are now ready to reinsert the brew group in to the machine. First you must close the door with the drip tray and dredge drawer inserted, and turn on the machine without having the brew group in. You will hear the motor turn on and when it stops completely, open the door and remove the tray, and dredge drawer, now insert the brew group, and replace the tray. If it still won’t go in check the cog in the back of the machine. There are 2 wide teeth that should be at the 10:00 and 12:00 position. If they are at a different position you have a broken drive gear.
The flap may be getting stuck on the ice guide which is mounted on the arm you push in th dispense the ice . ( pt # 2180224 ) . Try pushing the arm in and look to see if the flap is catching on the clear plastic piece .
its possible that ice is jamed in the ice crusher compartment this happens to me as well the ice drops down to fast causing it to clog and then stays open until it all of a sudden you pick it up on the floor thanks from gilles
do you have the ice bucket on the door? if so there's 2 things to check
1st is an ice jam in the door funnel. you would need to remove the bucket and inspect the funnel.
2nd is a dispenser coupler that is either frozen in the down position or actually stripped out. to check this while the bucket is removed check the metal piece that is in the very center of the bottom of the bucket (it's either 3 prong shaped or octagonal) then check where it mates with the piece on the door its self. if this piece is octagonal shaped just make sure its not stripped out. if its 3 prong then it should move up and down. if it doesnt then using a hair dryer heat it up until it springs up and you should be back in business.
Let me know if that works. If not post your model number so I can see which unit you have. thanks Peyton
Open the front door. Remove the driptray. On the left back side of the brew group, there is a single screw. Remove the screw. Grab the handle and pull carefully, but firmly. The brew group should come out. There is a piece that remains in the machine. Slide the piece down and to the right and it will come off. Insert the piece into the hole on the backside of the brew group with the clip up. Tighten the screw and move brew group back into position. If your brew group did not come out call a service center.
To return the brew group to the centered position, you first need to drop the funnel. To do this look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. Push the "Press" button and the shark fin moves up and down. If you follow this piece down you will see 2 horizontal bars on the brew group body. Push your finger between. these 2 bars and the funnel will drop. Now you can push the puck slide on the left side down and to the center. If you look down through the funnel you should see a piston. This should be centered in the funnel. If not just push the slide to the right until it does. Push the press button and you are now ready to reinsert the brew group in to the machine. First
you must close the door and turn on the machine without having the brew group in. You will hear the motor turn on and when it stops completely, open the door and insert the brew group.