Question about Brother MFC-5840CN All-In-One InkJet Printer

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The message on the printer 'Unable to Clean' See trubleshooting and Routine Maintainence Chapter.....' The printer was working fine. I put new cartridges in, closed the cover, and received this message. The guide does not instruct how to proceed, except taking it to a service center. Is there a code or proceedure I can do to clear this message from the screen.

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  • Ryan  Ruch
    Ryan Ruch May 11, 2010

    Have you tried to unplug the printer for 1 minute then plug it back in?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: user's guide- trouble shooting and routine maintenance

printer will not print referring me to the trouble shooting and maintenance chapter in the manual which I can't find......I have a Brothers MFC-420cn CAN YOU HELP ME......

Posted on Feb 05, 2008

Mix-it-up
  • 832 Answers

SOURCE: UNABLE TO PRINT

press menu then start bk copy then fourtimes arrow-up button (tel.index) quick after another.

machine will be in maintenance mode and lights will flash.

press start bk copy in case machine wont directly display the error code.

Error starting with 4 means defective print head.
Error starting with 5 menas defective purge station or cycle problems.

both error series means: you need a new printer...

Posted on Feb 13, 2008

  • 742 Answers

SOURCE: "Unable to clean see trouble shooting and routine maintenance"

you should manually reset your PURGE COUNTER to ZERO so that your printer will work again. Follow these steps:

Unable to Clean error means purge counter is already full. Please refer below for the instructions on troubleshooting your machine.


1. To enter MAINTENANCE Mode: Press MENU, MONO START, 4X on ARROW UP. (within 2 seconds).
2. Using arrow up button look for the following:
a. 8 then press SET
b. 0 then press SET
3. Using MONO START, just press it until the word "PURGE XXXXX" comes out.
4. Using arrow up button look for the following:
a. 2 then press SET
b. 7 then press SET
a. 8 then press SET
b. 3 then press SET
This is to reset the purge counter. Then press stop/exit
5. Using arrow up button look for the following:
a. 0 then press SET
b. 1 then press SET (To reset unit)
a. 9 then press SET
b. 9 then press SET (To exit Maintenance mode)

Posted on Jul 11, 2009

  • 9 Answers

SOURCE: clean unable 46, See Trouble shooting and routine

Hi there. . . okay . . . Follow this step
1.) Unplug your printer.
2.) Plug your printer again while holding the menu button 15 sec.
3.) select 8 by using the arrow buttons ,push OK and select 0 and push OK
4.) then numbers appear looks like this ###:### ###:###.
5.) now push the MONO button until the purge:#### appears on the LCD
6.) Select 2, push ok, select 7,push ok,select 8,push ok, select 3,push ok

7.) - switch off the printer ,switch it on
- ready to print
- CHEERS!
 email me if I help you. . ryuuzaki182@gmail.com 

Posted on Mar 26, 2010

  • 3 Answers

SOURCE: see troubleshooting and routine maintenance

Error 46 in my printer brother DCP-165-C any help please

Posted on Feb 12, 2011

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HI Gail,
Please watch this brother problem related video and solve your problem.

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Clean unable 46, See Trouble shooting and routine maintenance chapter in User's Guide.


Hi there. . . okay . . . Follow this step
1.) Unplug your printer.
2.) Plug your printer again while holding the menu button 15 sec.
3.) select 8 by using the arrow buttons ,push OK and select 0 and push OK
4.) then numbers appear looks like this ###:### ###:###.
5.) now push the MONO button until the purge:#### appears on the LCD
6.) Select 2, push ok, select 7,push ok,select 8,push ok, select 3,push ok

7.) - switch off the printer ,switch it on
- ready to print
- CHEERS!
 email me if I help you. . ryuuzaki182@gmail.com 

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2 Answers

Unable to clean See troubleshooting and routine


the porous pad in your printer need to be replaced and the ink counter need to be reset... you will need to go into the service mode to reset the waste ink counter

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Just got a brother mfc 5840 cn from a yard sale and plugged it in and have a unable to clean. Trouble shooting and routine maintenance chapter in the users manual. It didnt come with one?


and plugged it in and have a unable to clean.
Are you saying it has an ERROR message "unable to clean..."?
if so, it just may need new ink cartridges.

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Problem with my printer Brother MFC-240C "Print unable 4F"


Access the internal maintenance mode by pressing the Menu/Set button, then press * 2 8 6 4 within 2 seconds. This should put you in the maintenance mode menu. Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.

This will reset the purge count value. Then the printer will restart,
try this step by step.without missing any thing. thanks

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Printing after being on same phone line as printer/fax


This link will open the Users Manual, but you will need a PDF viewer such as Adobe Reader or Foxit Reader in order to open it.

Go to page 12-4 in Chapter 12, Troubleshooting and routine maintenance. Follow the actions recommended for the Unable to clean error message (and the four other Unable to... error messages).

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