Question about Apple MacBook 13"White /2.0Ghz Intel Core2 Duo White/2GB (2x1gb)/80GB/SuperDrive (Z0DT) Mac Notebook

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Trying to fix a grey screen problem on a macbook. I tried to reinstall the cd and it stuck with errors report. Now it won't reinstall or boot from the cd. When I check the disc utility it says, capacity for disc 7.25GB but only 844MB available from the disk. Is my cd useless? Or my hd fried?

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  • mshaze Sep 27, 2009

    I can start the boot up from the disc after holding down C. However no matter which option I choose the disc loads up to about 25% and then displays an error message and asks to restart.
    I usually try to boot up from the disk. But upon my last try, I realized that in disc utility mode, the computer reads the cd as having all the information, however, the computer refuses to install it. Before I tried a clean erase and that failed halfway leading to the folder with the question mark.
    I was trying to clean erase because I could view all the private folders on my mac and they were showing up even when I tried loading the cd before this mishap. It prevented me from installing some of the options from the cd, because the computer kept telling me the files were already installed. And my cds started sticking in the drive. I am not sure if the cd/dvd drive is at fault or if the hard drive is malfunctioning. My computer is eight months old.

  • Macs R We
    Macs R We May 11, 2010

    "Won't reinstall or boot from the CD" -- exactly what happens when you try? It doesn't see the CD? It gives you an error message? It starts booting and then hangs?

    Boot from power-off with the option key held down. Does your disk appear? Does your CD appear? Exactly what happens when you choose either one?

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  • Apple Expert
  • 481 Answers

Since no MacBook was ever made with an 8GB hard drive, I have to assume you are reading the capacity of the DVD, which isn't an interesting statistic.
There is no reason your MacBook should not boot from the DVD. Even if the internal drive was physically absent it should still boot from the DVD.
If it is not booting from the DVD, then either your DVD is bad, your optical drive is bad, or you have logic board issues.

Posted on Oct 28, 2009

  • Macs R We
    Macs R We Nov 25, 2009

    Since your computer is only nine months old (now), it is still under warranty. Bring it in to an Apple Store (or call Apple) IMMEDIATELY and they will fix it for free.

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