Question about Canon ZR100 Mini DV Digital Camcorder

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ARPI a tape is inserted it says "REMOVE THE CASSETTE" and it won't allow the compartment to accept the tape and close

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Re: ARPI - Canon ZR100 Mini DV Digital Camcorder Video Cameras

Use first voice record in this word after

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How do I fix the tape holder system on my camcorder? The door won't lock, and the cassette won't get inside the compartment.

is it close without a cassette ? if so the reel sensor in the cassette compartment may be faulty. if the head drum not rotates the cassette drive will not work correctly, if so please loosen the head drum with a plastic rod or some tools like that. do not put your finger in hence sometimes will jam your finger. remember don"t touch the scanning chip of the head.

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Canon ZR500 won't close cassette bay

If your camcorder experiences an error, you may be presented with a ?Remove the Cassette? message. There are several reasons that this message may appear, but it is essentially a safety warning that is designed to protect the camcorder and/or tape from damage. The camcorder?s tape drive mechanism is made up of many precision components that, once damaged, may cause further problems if the mechanism continues to operate. When a problem is detected the safety mechanism is activated. The ?Remove the Cassette? warning and the camcorder?s safety mode may be activated by a variety of conditions such as: 1. Condensation is detected ? If condensation is detected by the camcorder, the ?Remove the Cassette? warning may occur. 2. Component failure ? If an electrical or mechanical component in the camcorder fails, the safety mode may activate to prevent any further damage to the camcorder. 3. Sand or grit damage ? The camcorder?s tape drive mechanism consists of many tiny gears. Sand or grit can cause a gear to jam and stop turning. This will cause the camcorder's safety mode to activate. 4. Impact damage ? If a camcorder is accidentally dropped or bumped against a hard surface, it is possible that a misalignment of the tape drive mechanism may occur. 5. Liquid damage ? If either the camcorder or the tape is exposed to water or any other liquid, a variety of malfunctions may result. Please avoid this situation. 6. Improper videotape insertion ? If a tape is forced into the cassette compartment, or if the cassette compartment is pressed down while the tape is loading, damage may occur to the tape drive mechanism. Please refer to the User's Manual. 7. Damaged or defective tape ? If a tape becomes damaged, please discontinue its use. Operational Recovery Steps Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps: 1. Eject the videotape Insert a new or known good videotape. If the message does not persist, it is possible that the tape was damaged. If the camcorder still displays the message with a new tape, please proceed to step 2. 2. If condensation had been detected causing the Remove the Cassette warning, remove the cassette, and allow at least one hour for the moisture to dry. If the "Remove the Cassette" message continues, the camcorder may require service. Please contact Canon USA's Tech Support Center at 1 (800) 828-4040. Technical support hours are Monday through Friday, 8:00am - 12:00 midnight; and Saturday 10:00am - 8:00pm (all times EST). Alternatively, if electronic support is preferred, please send your email to

Aug 27, 2007 | Canon ZR500 Mini DV Digital Camcorder

1 Answer

My Sony DCR-TRV33 won't accept a cassette. It will close itself up without a cassette tape in place, but not while a cassette is inserted. I have tried several different tapes, so it is not the cassette.

Hi wnwatkins3,

Have the same problem here. Bought my TVR33 in 2003, and its still
a good cam with 1 megapixel. But since 1 month the tape won't load. I can insert any tape in the cassette, but it won't close. Without a tape it closes fine.
My only option is to send it to frsbenelux to fix it for a few hundred euros. Hoping to find a solution on the net, i will share with ya.

greetz Ed

Jun 29, 2010 | Sony Handycam DCR-TRV33 Mini DV Digital...

1 Answer

Sony dcr-trv350 tape wont close

there is a risk of hardware damage.make sure you dont force the tape into the cassette compartment to avoid damage to the unit or's what you can do.
1.remove the tape from the compartment.
2.ensure proper type and size of tape is used.
3.ensure no packaging material or foreign material inside the compartment.
4.if attempting to record, make sure cassette tape rec/save switch is set to rec position.
5.reinsert the tape, make sure it's properly inserted.
6.if still won't close or tape ejected again,remove tape.
7.reinsert a diff tape.
8.attempt to close compartment.
9.if issue unresolved, press the tiny reset button while cam is powered on (located in the panel where the lcd screen goes to,just below all the other buttons). you may also do a power reset procedure: remove batt, remove ac adaptor,set power switch to vcr, leave the cam without power for at least a minute, switch power back to off, reinsert ac adaptor/batt and turn cam on, attempt to close tape compartment.

if issue persists, service would be needed. hope this helps.thanks:)

Mar 26, 2010 | Sony Handycam DCR-TRV350 Digital Camcorder

1 Answer

Loading tapes

I have the same problem. If I remove the battery for a few seconds, then replace the battery and wait about 5 seconds, the tape compartment closes.

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Loading tapes

I had a similar issue where the tape bay would not lock in and engage the motor mechanism to load the tape. I removed the battery from the unit and let it stand for approximately a minute then reinserted the battery. The tape drawer closed first without a tape then reopened with no issue. I then inserted a new tape with no issue. I guess it needed a hard reboot.

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  1. I'm having the exact same problem. It wont accept the cassette...only half way then errors. It will close fully without a cassette as well. hmmmmm
Comment by Guest, posted on Apr 02, 2008 Load cassette, turn it on, then message says re-load cassette. Door to cassette compartment only works half way. After fiddling with power, can get the cassette door to open and close all the way, but not with cassette. Tried several brands of cassettes, no joy.

Mar 09, 2008 | Sony Handycam DCR-HC42 Mini DV Digital...

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Cassette warning

The switch is board monted and is actuated by the loading compartment when it is closed near the rear of the cabinet. It requires an extensive tear down to remove the board before the switch can be replaced. There are other problems that occur also. Does the drum spin up? If so, then the tape is rcognized but its another problem. Good luck, magic seadog

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The "DEW" indicator is illuminated on my Viewcam, what do I do to turn it off?

This means there is moisture inside the Viewcam. Try taking the tape out, leaving the cassette compartment open for 2 hours to allow any condensation to evaporate. If the DEW indicator is still illuminated call a Sharp authorized servicer.

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