Question about Microsoft Office Outlook 2003 for PC

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Internet Connectivity I just received my new Toshiba L45-S7419 and I have been on the phone non-stop with my ISP, Manufacturer and Microsoft and no one can help me figure out whyI can't connect to the internet. The pc came pre-installed with Windows Vista Premium ( Home) and I have Earthlink DSL. Everyone is blaming the other and at the end of the day my old Dell Lattitude can connect via the same modem and surf the internet and my new pc can't using the same equipment, etc. Has anyone run into this problem and please can you help me?

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Re: Internet Connectivity

What modem is it u are using? You will need an updated driver for it as u are using vista now. Some modem are nigh impossible to get working with vista as the manufacturers have realised drivers yet.

Posted on Dec 29, 2007

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I cannot reset my password

Im presuming its your internet connection password ?

Your Internet service provider (ISP) requires a username and password to access service features, including Internet and email.

Your ISP should provide this information when you set up your Internet service.

Typically, once you complete the setup and save the information, your router or modem transmits it behind the scenes when you try to access the Internet.

As a result, the username and password can be easily forgotten because they are not used daily.

If you reset your router or simply forget the password, gaining access to network resources and the Internet becomes a challenge.

Call your ISP's technical support department.

Many ISPs set a default username and password for their routers.

If you didn't change the username and password, your ISP can provide the original information.

Before you hang up, make sure the information is correct by entering it and trying to connect to the Internet.

If the information is incorrect and you still cannot get a connection, keep the information for later reference.

Call your router's manufacturer.

The manufacturer of your router sets a username and password prior to shipping the device to your ISP.

Look at the router for the contact information of the manufacturer.

Call their customer service or technical support department and ask for the default information.

Reset your router.

If you changed your router's username and password and cannot remember what you entered, you may have to reset the router.

Insert the resource CD into your computer's CD drive.

When the software installation program starts, search the screen for "Resources" or "Documentation" or "User Manual."

Click the documentation link and search the table of contents for resetting the router.

When you reset the router, the username and password return to the default set by your ISP or manufacturer.

Enter the information provided by your ISP or manufacturer.

Hope this helps.

Nov 15, 2012 | Internet & Communication Software

1 Answer

Getting outlook to work; won't connect to server

Hi! Thanks for using FixYa to solve your problem. Basically, Outlook needs to know what your outgoing and incoming servers are, and how they are configured, in order to send and receive your e-mail correctly.

The incoming server is the e-mail that you receive from other people. The outgoing server is the e-mail that you send to other people. I would advise the best thing that you could do is to call your Internet Service Provider, or ISP (like Charter or Verizon), and ask them the following questions:

1) What is the address of the incoming e-mail server? (like -
usually this is a POP3 server.

2) What is the address of the outgoing e-mail server? (like -
usually this is an SMTP server.

3) What is the port for the incoming server?

4) What is the port for the outgoing server?

5) Is this an encrypted connection?

6) Does either server require authentication (usually the incoming server)

In addition, please be sure that you use the correct username and password for your e-mail that your ISP provided you. This is likely going to be different than the username and password that you use to login to your ISP's website (it is for Charter).

POP3 and SMTP are "protocols," or languages, so to speak, that your ISP's network uses to "talk to" other servers to send and receive your e-mail. As long as these settings are configured correctly, Outlook should have no problem sending and receiving your e-mail.

These same methods work for other e-mail clients like Mozilla Thunderbird and Incredimail.

When you create a new account in Outlook by the way, Outlook will try and use an encrypted connection. If your ISP does not use encryption, you will wait a good long time and then Outlook will tell you it can't find or configure your e-mail s ervers. If that happens, just tell Outlook to use a non-encrypted connection, and then it should find all your e-mail server's settings from your ISP just fine without further intervention.

I do hope this helps! Take care!

May 17, 2011 | Microsoft Outlook

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All of a sudden I am not receiving any email messages on my outlook! I can send but not receive messages. what's wierd is that I can receive my messages on my laptop downstairs(using wi fi here in my...

What error-message do you get when you try to receive?
Are you sure that there are "new" messages to be downloaded?

Ask your ISP if they have a 'Webmail' interface, e.g., that you can use to look for "new" messages. Ask your ISP if they have been having any problems with their mail-server.

Check your Outlook 'Account/Mail' settings, to confirm that the 'incoming' server cited is the correct name that the ISP recommends.

Jan 04, 2010 | Microsoft Office Outlook 2003 for PC

1 Answer


Check your internet connectivity:

go to:
start>all programs>accessories>command prompt> type "ping" (without quotes)

Nov 24, 2009 | Microsoft Internet Explorer 8

1 Answer

Can't send email

If your internet is working then check the smtp server settings of your mail client, to be able to send your mail
For receiving mails you need to check the pop3/imap server settings of your mail client.
If your internet is not working then check your router and ISP settings there.

Nov 09, 2009 | Microsoft Outlook Express

1 Answer

My internet keeps dro, i have installed filters ,

There is one case where everything is fine but still connection drops too often.---
This happens when the network type of your laptop is "public" as ublic networks are less secure, routers usually drop connections after sme time. Change the network type to "private". This should solve your problem. There is one more setting in your router where is says something like "automatically login when disconnected". Selecting this option allows automatically login to ISP when connection is dropped from ISP temporarily.

If network connectivity itself is the problem then you can debug followingly.

If ISP company says everything is fine from their side, then you need to check your router. To confirm this first connect the wall outlet of ISP to your laptop and check network connectivity. If there is problem, then ISP has to fix it.

If connection works fine then ISP is fine and you need to check your router settings. Now check network connectivity by connecting the laptop to the router through a ethernet wire. If the network does not work then your router hardware could be wrong and may need servicing or replacement. If this works fine then go to step-3.

Try resetting your router by using a paperclip. Usually the reset button can be found at the backside of your router. This will reset all the settings and there by making as good as a fresh one. Try to access internet from a place close to router where router signal is strong.
Change authentication and other network settings of your router to connect to ISP. Now network should work fine. Ensure that you set router password to avoid unauthorized access to your router by others.

Nov 08, 2009 | D-Link Internet & Communication Software

1 Answer

Am tring to set up my email on my new note book in out look express but dont seem to be able to come up with the log on page so am not able to do any thing like send an email can use email on my hotmail...

Outlook Express needs you to have an email account with your ISP, and your ISP should provide you with the setup items like Mail Servers. Once this isw done, you will have complete access to your email.

As an example, my ISP is Comcast and my mail servers are to receive, and to send.

Your ISP will have their own servers, of course.

You will need to log in to these servers, using logins and passwords provided by your ISP. Outlook Express manages this as well.

Oct 30, 2009 | Microsoft Outlook Express

1 Answer

Cannot sent or receive e-mails from ISP. Internet connection OK

1. Make sure your configuration is ok, especially port numbers and security options 2. disable all firewall in your machine and try again. especially windows built in firewall
How to disable it

Oct 17, 2009 | Microsoft Outlook 2003 for PC

2 Answers

My new MSN 7mb ISP won't let me receive email on my Outlook 2003

Request you just consult your server team or Internet connection provider, because only these two team handle the case of static IP related issue.


Dec 26, 2008 | Microsoft Office Outlook 2003 for PC

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