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Innovage digital photo keychain

I got the software loaded onto computer and photos on to the keychain and the keychain is fully charged (light is green on top) but when disconnected from the computer the keychain will not turn on

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  • Dyane Dec 18, 2007

    I have charged the keychain for over 3 hours in my computer, the light is completely green, I have downloaded the photos - when I disconnect the keychain from my computer, it won't turn on - please help.

  • kcaz Dec 19, 2007

    When I disconnect the keychain from the computer it won't turn on. What can I do?

  • arthurfoster Dec 26, 2007

    i have the same the green light is on and after i load the pictures and disconnect from the computer the item will not turn on.

    how do i use it with out having it connect to my computer???

  • paperdragon Dec 26, 2007

    I had the same problem after following the directions, downloading the program off of the disk, downloading the program suggested on the below posts. It's a cool little device, but I give up It was a nice gift, but I'm returning it.

  • lalagirl Dec 26, 2007

    I've been charging it all night but when I disconnect it from the USB it won't turn on!

  • sterling1 Dec 27, 2007

    ya i know what you mean charged mine for 24 hr but when i unplug it i cnat get to come on

  • nanaP Dec 28, 2007

    I downloaded the photo viewer software to my computer, but the photos already on my computer don't even show up so I can download them onto the keychain. What am I doing wrong? Help!

  • Godislove Dec 30, 2007

    Everything works as advertised with the software and interface and with the unit plugged into the computer, the light shines green. I charged it for three hours anyway and the light remained green. When unplugged, the unit will not turn on. I took the back plate off and found the battery pack to be in its place and secure. Good thing it was cheep!

  • babyp Jan 11, 2008

    ok, so my mom got me and my grandpa the same keychain photo viewer thing, and at my house it works perfectly fine, but with grandpas it will not even turn on, i even went through back files to load pictures on but theres no way to even view them. i dont know what time eastern is compared to pacific, so i have no clue when to call tech support.. any advice?

  • ChiefRevis51 Jan 17, 2008

    Installed software on my computer, downloaded pictures onto the key chain. charged key chain with green light on. Unplugged, unit will not turn on. Will display pictures as long as it is plugged into a power source.

    Impossible to get technical support as line is ALWAYS busy. I have been trying to over two weeks. Website is worthless!!!!!!

  • Phyllis Cox
    Phyllis Cox Apr 13, 2008

    Same problem, disconnect and can't turn it on. If I do take the battery out will I lose my pics I already put into this little WONDER???? Really makes one mad even if it is cheap or FREE.....

  • Merv123 May 26, 2008

    I have the same problem. Loaded photos on to the keychain and the keychain is fully charged (light is green on top) but when disconnected from the computer the keychain will not turn on



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Regarding it not working once it's disconnected from the computer.... I called tech support and they said it's a bad battery/faulty charger since I had let it charge for 7 hours and did everything else suggested, so I took it back to the store, exchanged it for another one and it works fine. So if this is a problem, and you did everything else correct, it is probably a bad one, go try another and if a 2nd one doesn't work, I would forget it. I wouldn't have tried a 3rd time. I guess it's a common problem.

Posted on Dec 29, 2007

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I loaded the software and it wont load anypictures i click the documents file and my pictures and my files dont show up..
any suggestions?

Posted on Dec 28, 2007


I got a great deal on this keychain on black Friday-9.99. I only got 3 of them and the told some family members what I had gotten for other people and they said "I want one of those" so I went back and now they are 20.00. I pre-loaded them with pictures for my less technical family members. When I read the reviews here I got worried seeing all the horor stories of software problems, but be patient. You have to load the cd first! The unit will not load automatically. Once you load the software, open the program and hook up the keychain to the usb (make sure to select "update" on the unit). The sofware is easy and the great thing is it shows you the crop so you know how it will look on the keychain and you can change the cop as well. The other thing is the software even works with Vista...nothing works with Vista!

The only I guess "compliant" and the reason I gave a 4 and not a 5 is that there is no adjustment for brightness. Aside from that, the quality of the pictures is much better than I expected. I love the keychain and wish I got more!

Posted on Dec 19, 2007

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