Question about HP Compaq Presario CQ60Z Notebook

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Hp compaq presario cq60 cdrom error

I have an hp compaq presario cq60, which i bought a few days ago. yesterday i got an error on my cd rom which says,"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)", although the driver is up to date. what should I do?

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  • 497 Answers

Delete the UpperFilters.and LowerFilters.values as mention on the page given below and restart the Computer to resolve the issue.


http://support.microsoft.com/kb/314060


Good Luck!!!!!!!!!!!!!

Posted on Sep 26, 2009

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got to the below link, then scroll halfway down the page and click on the Microsoft Fix IT picture and if this is the problem, this link will fix your issue. I recommend bookmarking the page in your favorites if it works as the problem can reoccur.

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