Question about SanDisk Sansa e200 MP3 Player

1 Answer

Will not stay in recovery mode

I have a E250 Ver. 1.0. When I try to put it in recovery mode it says to insert the usb cable when I do it says upgrade finished then restarts. The Problem is that I didn't load anything on it nor did the 16mb drive show up for me to even put anything on it. I can hold the rec button each time it restarts and it continues to do the same thing. I even tried a completely different cable and when I put the daughterboard into another player it works fine. This leads me to believe the problem is in the main board somewhere. Any Suggestions?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 8,596 Answers
Re: Will not stay in recovery mode

Use the volume + method:

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

How do i switch to recovery mode

put it in lock mode and hold the record button.
then connect the usb cable while still holding the rec button.

Jul 25, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

E250 troubleshoot pleasE!

Recovery mode:
  1. Player off
  2. HOLD switch ON,so you see orange
  3. hold down REC buttton and connect your player
After that open NOTEPAD from:START-PROGRAMS-ACCESORIES-NOTEPAD.Do not write anything in notepad document,go to file -save as but save the file with "sansa.fmt" name,and in the Save as type box,click "all files".save the file on desktop.Copy this file on your "16mbFormat" player."16mbFormat" is the name of your player in recovery mode,as you will see in "My computer '"window.disconect the player.enjoy.if it doesn't work,try after that the firmware upgrade-download the firmware upgrade soft from the sandisk site and upgrade your soft should work after that.i am waiting your news.

Feb 16, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 formatting and memory troubles

you should try putting into recovery mode. to do this, connect it to your computer, then push the hold button down so the orange is showing. Next you want to hold down the record button on the side of your mp3 player, now while holding that down also press and hold the power button. in a few seconds it should go to recovery mode. if you need more information, heres a link to the forums.

Feb 07, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

E270r Refresh Database error w/ version details error

Try putting the player into "msc" usb mode. "mtp" usually does that, but i've never hear of it being on the comp.

Good luck

Dec 17, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 "refresh database" error

Sounds like your music may have become corrupt.

You can follow these steps to erase and start anew.

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Nov 09, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Screen turned blue

Did he connect the player to the speakers through the dock or through an external wire? Did you format through WMP or explorer? Honestly, I think it's bricked. To enter Recovery Mode: Put the hold switch on so you see orange, hold down the record button and turn the player on. Keep holding the record button until you see: Welcome to Recovery Mode Please connect USB cable

Aug 27, 2007 | SanDisk Sansa e250 MP3 Player

6 Answers

Computer won't read mp3 player

Same exact problem! Sorry I'm no help > My Sansa e250 has been working fine for about a year. No problems, I can charge and sync it. > Now all of a sudden I have a problem. > My PC does not see the Sansa. Why? > I enter recovery mode. I see: > Welcome to "Recovery mode" Please connect USB Cable. > I connect the usb cable AND NOTHING HAPPENS! > Yes I read all about recovery mode on the internet. I tried it in both MSC mode and MTP mode. > How can I get my computer to see the sansa? > If my PC can not detect the Sansa then I cant get a firmware update now can I?

Jul 23, 2007 | SanDisk Sansa e250 MP3 Player

4 Answers

What do i do in recovery mode?

to fix this problem go on ur sandisk go to settings and go to the bottom of the list where it will say usb mode clic on that and try both of them only one of the will work.

Apr 08, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa e200 shows refresh database fail

Try emailing SanDisk technical support team at: And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file. You could also try calling them at: 1-866-726-3475 but an email should be sufficient because, from what I remember, it is just a link to file that you need to download. I hope that helps...

Feb 07, 2007 | SanDisk Sansa e250 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e200 MP3 Player Logo

21 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

94039 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides