Question about IBM Network Printer 12 Laser
I have an old IBM Network 12 (4312) laser printer and get one of two error messages every time I try to print:
1. Message "11 load letter in tray 1" or
2. Message "16 tray 1 missing"
The tray has paper and is fully inserted.
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Posted on Jan 02, 2017
Are the print jobs being sent to printer all the same page size?
Are they all print jobs sent letter page size and your printers cassettes are set for A4 or something?
Your printer is asking for letter size paper, because any paper it has is not set to letter and document that it is trying to print has been sent as that size.
Check what options you have on print driver on pc as far as Tray defaults, paper type and size settings
Check printer settings via its keypad as to tray defaults, paper size set for each tray and paper type, some printers have paper size switchs on their trays too.
Posted on Oct 26, 2007
You can download the printer driver from the IBM WEB site. Please click on this link and select your model printer :-
Posted on Apr 02, 2010
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