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Verbatim usb500 external hard drive, shows in device manager as ext hard drive and workin bg properly however i can not access the hard drive at all. it does not show up ion my computer

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May be your your harddisk has a virus

you must access in safe mode and scan it

Posted on Sep 26, 2009

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Posted on Jan 02, 2017

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Verbatim usb500 Question? My macbook can't read it anymore?


If the drive did not actually fall, there is a good chance you just damaged the USB port. The jolt could have detached it from the circuit board. The case holds a normal hard drive and can be removed and placed within another case or a dock.

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I have a verbatim external hard drive, model usb500 and my computer does not recognize it. I have it plugged into a working usb port and the blue light on the drive is on, but my computer isn't...


You need to assign a drive letter for it to show up in Windows.
Right click on My Computer, click Properties. Then go to disc management, and right click on your external hard drive, and click Assign Drive Letter, and choose a letter and it will show up in My Computer.
Good luck!

May 08, 2011 | Computers & Internet

1 Answer

Usb500 with windows7, i plug in and windows recognizes the drive but no icon in my computer.


you may have to go to disk management and format the drive first. go to start > right-click on computer > select manage. this will open computer management. go to disk management on the left pane. you should see the verbatim drive as unallocated space, right-click on it and format the drive as NTFS quick format.

May 03, 2011 | Verbatim Computers & Internet

1 Answer

My notebook is not detecting this desktop drive (3.5'' 1 TB external desktop hard drive - verbatim). My other 500 GB external hard drives are properly detected.


Go to Control Panel - Administrative Tools - Computer Management Then go into Disk Management. Hopefully you will see a drive with a capacity of about 480 GB (plus or minus), that's your disk.
Right click on it and select change drive letter and change the drive letter to something that isn't in use.
If that doesn't work or it doesn't show up, go into the Device Manager from the Computer Management screen and see if there is anything under disk drives with a yellow or red symbol next to it. If so, right click it, select uninstall, then unplug the disk drive and plug it back in.

Feb 27, 2011 | Verbatim 1TB SMARTDISK HD USB-FWIRE COMBO...

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Connected my Verbatim usb 500 external hard drive. It is recognized under Computer Management > Disk Management....but not in My Computer. When I click on its properties it says device is working...


Under DISK MANAGEMENT, you should see the 500GB drive.
Does it show as "formatted" (FAT32? NTFS?) or as "unformatted" ?
If "unformatted", then right-mouse-click on the drive, and 'format' it, and assign it a drive-letter.

Oct 18, 2010 | Verbatim 500GB USB Desktop 500 GB Hard...

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Hi! I stored files, docs, and pics, on my Verbatim Ext. Hard Drive USB 2.0 awhile back. I now want to update it. When I go to "shortcut to Verbatim" I get a Nero BackItUP Archive File page. When I...


Connect the external drive.
Open 'My Computer'.
One of the icons should be associated with the external drive.
Double-click the icon to "open" the external drive, to show the files/folders on the drive.

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1 Answer

How to use verbatim model # usb500


Plug it in one of the usb ports of your computer. Check if the external hard drive has a power button.
Normally, something will pop up on the screen asking you to install the software that came with it.

Follow the instructions and you may now use the external drive as your back up drive.

Jun 08, 2010 | Verbatim 500GB USB Desktop 500 GB Hard...

1 Answer

My verbatim usb external hard drive quit working on only one of my computers. I tried using computer management but it doesn't recognize it there. it does show up as Toshiba in the device manager but...


The brand of your HD is Verbatim, so it should not show up as Toshiba in the Device Manager. Your computer is detecting another device.

Please do not rely on the Device Manager, you have to check the Disk Management instead. If the HD did not show up in the Disk Management, try connecting the HD into another USB ports of the problem computer. It could only be the USB ports of the problem computer is bad.

How many computers do you have? If you have 3 PCs and only one computer is having a problem, then you might need to update the USB driver of the problem computer.

Have a great day!


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