Question about Creative Labs Zen Digital Media Player

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Plzz help gd day, can anybody there with a golden heart, cant help me with my problem?? 1st on the start up it says.. firmware problem.. and on the 2nd part it appears the screen containing this: clean up format reload firmware reboot if i choose the reboot it will reboot but it goes on the same screen.. and that far as it goes.... plz..e-mail me at athelstaneparaoan@yahoo.com

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  • athel Jan 10, 2008

    i already downloaded the firmware but the computer doesnt detect my zen..

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Ive had this happen on another player, i bit the bullet and formatted, and uploaded the same firmware again and everything worked like a charm.

Posted on Jan 10, 2008

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  • 4,402 Answers

Your firmware is corrupt download it here
http://us.creative.com/support/downloads/

Posted on Jan 08, 2008

  • Cary Farah
    Cary Farah Jan 10, 2008

    · Make sure you have media player 11


    · If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.


    · Download recovery tool off creative's website.


    · go to my computer > click on hardware tab >

    click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers

    (write these down just in case it cant find them)

    right click on them and uninstall

    reboot let windows reinstall them



    · Also told Microsoft hotfix causes this problem try uninstalling the last hotfix


    If that doesn't fix it try the USB cable



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ctf1800
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SOURCE: creative zen 4 gb

· http://us.creative.com/support/downloads/

Posted on Jan 08, 2008

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· http://us.creative.com/support/downloads/

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