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I got a new desktop Dell (runs on Vista) to replace my old Dell laptop (runs on Windows XP). I inserted the software CD for my HP Office Jet K80 All in One printer and it literally exploded loudly inside of my computer. My printer will print - I'm not sure how since I didn't get to install the software properly, but I don't have my print manager or any way to use all of my printer's features. How could this have happened? Some of the CD peices are still lost inside the computer! Is there a website where I could put in my printers serial number and download the software?

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Vista has identified your printer. It loads up its default printer driver (stored in vista OS) in your new computer. This usually have the basic features only. You need to run again the CD to install or enable the added features of your said printer. If you have lost the CD you can do an alternate option by downloading the software on this link. ftp://ftp.hp.com/pub/united-states/pse/hppse1.12.0.46enu.exe

For the the CD that was crumbled inside your cd-rom. You can try to pull out the CD from the Tower casing and try yo maually open the CD rom unit itself. Or may i suggest that you can buy a new one. (CD/DVD roms are cheaper now a days)

The causes of CD crashing inside your CD rom;

1. wrong placement of CD/DVD disc
2. Hardware failure of the CD/DVD roms


Posted on Sep 26, 2009

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Posted on Jan 02, 2017

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How to do if locked out of Windows 8 laptop?


1. Run "lusrmgr.msc" to reset Dell Windows password.
In Windows 8/7/Vista/XP, there is an easy way to reset a forgotten user account password by just run the lusrmgr.msc. But you need to login your server or laptop with an account which has admin privileges. Note that resetting password with this tip might cause irreversible loss of information for the user account. This data loss will occur the next time the user logs off. You should use this command only if a user has forgotten his or her password and does not have a password reset disk.
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After restarting you can login that user account with new password.
2. Remove Dell password by using a Windows password recovery tool.
This is a universal way to reset forgotten Windows password on HP Server or PC, no matter what your Windows system is, Windows 8/7/vista/XP. iSunshare Windows Password Genius is designed to recover Windows password for any kinds of PC, such as hp, dell, acer, Toshiba, Lenovo, IBM etc. It not only can help reset server or laptop password Windows 8, but also Windows 7, Vista, XP and Windows 2000.
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The drivers and software is available on the hp website, just a moment.

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Hi, I just completed this same query this week.

to set up my remote network i followed promts from windows and then had to run my windows xp startup disc on my vista laptop.

After that was complete i had to install the hp printer setup cd onto my vista laptop and connect the hp printer to my router using the ethernet cable. I followed the prompts on the vista as the cd continued to install. then at the end of it all it showed i had correctly installed the printer via wireless and asked me to do a practice print which i did and all seems fine.

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Is the disk-drive from the old computer attached as a "slave" disk-drive on the new computer?
If so, then the "upgrade" utility should find the "qualifying" files, and allow the "upgrade" to proceed.

Is Office 95 listed as a "qualifying" product for the Office 2007 upgrade?
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en.community.dell.com/support-forums/...drives/f/.../17822641.aspx

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Please note that your cable will support below givne O/S check at your end.

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For Example two Pcs 1 is Xp and other pcs is Windows 7, then try to connect between both .

Another one more option is there for transfering the data between two systems either laptop or Desktop by a cross cable (LAN CABLE), buy a cross cable from shop and insert into RJ45 Socket (i.e lan socket) the try to transfer the datas.
If this answer is helpful, please rate....

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1 Answer

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Your CD may not have had the correct drivers. According to the support page, http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=61563& and pick your Win7 version, you should use the driver that Windows Update automatically finds. (If you have this set for automatically download and install updates, it will be easy.)

You should delete the drivers that you first installed, unplug the printer's USB cable from the computer and restart your computer. Then plug in the USB cable and use the Windows Update.

I hope this helps.

Cindy Wells
(if you have the K80xi, search the HP support web page for that all-in-one instead of using the above link.)

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