Question about HP LaserJet 1012 Printer

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HP Laserjet 1012 printer not recognized

I have an HP Pavillion desktop running Vista and my printer, the HP Laserjet 1012 (which worked perfectly with my old desktop) isn't recognized or even on the list of HP printers. Neither does it work with my Asus laptop. I've tried to update and even have run the disc that came with the printer, all with no luck. Is my printer now worthless? Should I just chuck it and buy something else (that's NOT an HP)? I'm not very pleased with HP right now.

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I really don't understand your problem as you stated it.!!
Your printer worked on your old system.. What was your old system ?? XP, XP Pro., 32 bit or 64 or VISTA. VISTA home 32 or 64.
If you are having problems installing the printer, it is not the fault of the Manf., you may not be loading the correct drivers.
First, check your device manager and see if the printer is being seen. Next, go to your printer icon and remove any printers installed.
Next, disconnect the printer from the unit and reboot.
Now, you have a unit free of any printer entries.
Find the software for you printer and if it is the correct version software for your printer, install it.
During the installation the software should tell you to plug in the device to a USB port.
Make sure the port you are using is the same as you have used before, as you may not have the support needed with another USB port. example,
port in the front may be a USB 1 port, the USB ports in the rear may support USB2 devices.
Next, if the software has loaded correctly and you have had no problems during the installation, you should be able to run your printer.
You should be able to find the correct drivers for your printer @ hp.com
I hope this has helped you !!!

Posted on Sep 26, 2009

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Posted on Jan 02, 2017

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Welcome to FixYa!

HP Laserjet 1012 does not have a driver for XP 64bit.
HP also does not have driver for Windows 7 32bit and 64bit with this particular printer.
They are urging their consumers to upgrade the printer(s) to a compatible operating system.

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