Question about Kensington Mouse-In-A-Box 72123x

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Kensington #72123 I am not able to plug it into my computer and get the mouse to work.  A wizard box opened up, went through the steps and then said that it wasn't compatible with my computer, yet it should be.

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Posted on Jan 02, 2017

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yooperbud
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SOURCE: how to install batteries on kensington wireless mouse 72214

Normal 0 If the mouse doesn't have a little door to open on the bottom, then try this.
Just behind the Left and Right keys where your hand rests, apply firm pressure down on the cover and slide to the rear. Some mouse manufactures have used this type of access to replace the batteries.
Hope this helps. Bud

Posted on Jan 22, 2009

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It sounds to me like you have the drive provided by Microsoft and not the driver provided by Kensington. Did you install the software prior to connecting the mouse or just plug the mouse in. My suggestion would be to go to Kensington's Website and download the driver / software for you item. Kensington's Website Once installed you should see an icon in the tray on the bottom right of your screen. Find the icon for their software and from there you should be able to configure your buttons.

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Unplugging it and re plugging it back in

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Frustrating Isn't it !

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remove the usb reciever and download the mouseworks the software

http://ftp.kensington.com/PC/Input/MouseWorks_PC_622.exe

  1. If you have any third-party mouse software already installed on your computer, please uninstall it.

  2. Download the software and save it to your computer's desktop.

  3. Double-click on the file you downloaded to begin the installation process.
For Windows Windows 2000 and Windows XP:
  • Before installing MouseWorks 6.0.1 or higher, make sure you are logged in as "Administrator" of the system.
  • Install all Windows service packs first, After applying the service pack, install Kensington MouseWorks software.
After completing these steps attach the reciever and reboot the system

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THERE SHOULD BE A PUST BUTTON ON THE MOUSE AND THE USB DEVICE, PUSH BOTH OF THEM AT THE SAME TIME UNTIL THE COMPUTER TELLS YOU THAT IT FOUND A NEW DEVICE AND REBOOT COMPUTER AND REBOOT

GO INTO CONTROL PANEL OPEN DEVICE MANAGER GO TO MOUSE AND UPDATE SOFTWARE, YES
CLOSE EVERYTHING SHOULD WORK FINE.

RODGANDYSR

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UPDATE YOUR WINDOWS SOFTWARE FROM MICROSOFT OR YOUR VENDORS SITE, THERE MAY BE MORE SOFTWARE PATCHES FROM THE VENDOR TO FIX THAT TYPE OF PROBLEM

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