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Go directly to Ricoh and explain the problem with them and be certain to tell them that the wannabe repairman doesn't want to replace the printer. Corporate divisions 9 times out of 10 will handle it in a timely manner to your satisfaction.
You need a software called "Scanrouter V2 lite", which is actually no longer available on the Ricoh download page for some reason. However it is quite difficult to configure, if you have not used it before. You will probably need to contact a Ricoh service department.