Question about SimpleTech SimpleDrive Pininfarina 320GB External USB 2.0 Hard Drive - Blue

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Drive spins and spins but never shows up as an external drive. How can I "see" the drive to remfortmat it ?

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I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

Posted on Sep 25, 2009

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Right click my computer, go to managego down the list to disc management find the correct hard drive if its not been formatted then it should be a diffrent colour from the rest right click and format. hope it helps

Posted on Sep 25, 2009

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Posted on Jan 02, 2017

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1 Answer

Spinning wheel death


a new computer? how old is the computer your using and how old is the external hard drive? chances are either the computers pulling every gram of memory out in an attempt to search the hard drive for what you want leaving nothing for you to do other work with. might be upgrade time if its getting on in age.

if the hard drives ageing your going to be better off turning your external drive back into an internal one if you have a tower. you should have room to mount at least 2 drives into the tower. just buy a new hard drive connector and plug it up. the older USB drives work a good bit faster directly connected to the system.

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Asus laptop with Win7 64 bit asks to format WD external drive while other laptops have no issue running it - how come?


you are not swapping from mAC to PC and back , right?
try other USB ports.
many external drives do not run with out an external power pack.
elements, use 4 diffr. 18watt power packs, Are you using the right one?

so plug that in ,first. then plug in USB , w7 must go Ding dong
or the USB is DEAD. (use this as #1 fact to follow)
then put ear to the case of drive, hear it spin?
if not ,there is no power, for SURE.
solve that first.
ok, it spins. (soft whirl\'g sound, do this when new to memorize how GOOD sounds)
for a tests, leave the USB cable , not connected.
let w7 boot to the desktop.
now plug in the USB HDD, cable.
W7 goes, Ding dong.
then see the USB icon in the tray, does it see the drive>?
Y/n?
click on that tray icon, i see USB to ATPI bridge then...
My externals (have many) shows as Z:/external below , bridge....
if not , USB is failing.
yes, ding dong, yes Icon, yes see drive above.!

then go to disk manager, type those 2 words in the run box.
start +run " disk manager"
CP(controlpanel)+computer management +disk management.
does disk manager see this spinning drive.
mine shows,. DISK 2 and is letter coded Z:
if not , the USB port is not working. or the drive is not with power.
if disk manager shows the drive, the assign a letter to said drive
now program manager can see the drive, with this letter Z.
it dont need to be Z , per ce\' but that letter is a nice flag.
step by step.

oops it has green tech, that means it goes to sleep.
make sure you turn that off first. or it may not show up at all.
it\'s so green its , invisible?

wd on their DL page has a spin down utility, use that.

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be safe
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Open the external hard drive cover, remove the hard disk inside, and fix it back. Try again and let's see what happens.

If it still does not work, insert the external drive into the computer, feel the hard drive if it spins/vibrate from inside or if it makes a cracking noise.

If it spins/vibrate, it means the hard disk is still working. In that case, you have to get another external drive case/cover.

But if it makes cracking noise, then it means the hard drive is damaged and you need to get another one.

Take care

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1 Answer

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the situation here is ahppening to all external sata or Esata drives what happens is the external closure has a usb controller when this dies the drive doesn ot spin up or does not reconise simple solution buy a external drive encloser and transfer the drive to it and that will work. thanks and please rate.

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It's possible something was damaged on the interface board inside the case, or on the drive itself. If you listen to the drive and it sounds like it's spinning up normally when you turn on the power, it's probably the board. I haven't had it happen yet on my WD external drives (I have two), but I have seen 3 Maxtor brand external drives with that problem. The drive itself was fine when put into another external case.

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Its normal, and is the signal showing the drive powering/spinning up and down. The drive spins at 7200 rpms, when you power it up or down, its switches onto the speed that best suits  what it's intended to do.

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