Question about Dell Photo 964 All-In-One InkJet Printer

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Cant load ink cartdridge lid will not shut

Cant load ink cartridge lid... will not shut ... tried another cartridge works in the black side but not color .....lid shuts empty ..cant see the problem

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Posted on Jan 02, 2017

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SOURCE: Printer will not print with color cartridge in

go to dell AIO center

click maintain/troubleshoot on the top

under trouble aio problems - click ink levels

click maintenace tabs

and then clean print cartridges and align print cartridges. then try printing a test page.

if this does not work, remove the cartridges and install them again.

let me know how it goes

Posted on Dec 28, 2007



I am using Dell AIO Printer A940 for one year.Its show best
performance.but two days above printer show on screen (HARDWARE ERROR:0502).and computer no detect printer.
when I press power batton printer on and show error:0502.when i open the cover cortridges not moves.but when i shut the cover cartridge is not move.
please Resolve this problem.
Thank you.

Dell AIO Printer A940
service tage:htsnj21
express service code:38806945849

Posted on Apr 05, 2008

  • 1 Answer

SOURCE: Refilled my Dell Ink Cartridge

It's never going to recognize a product that is not original even if it's refilled in the Dell cartridge. That's happened to me--you get used to it. Dell just wants you to get it from THEM and not from any where else. I have a 922 All-in-One....It's been good for the past 3 years.

Posted on Aug 23, 2008

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SOURCE: want to print with black ink cartridge only

It is a little known fact that ink cartridges do have an expiry date, and it is sometimes possible that even if a printer reads full, that it has dried out and will not print. When you recieve a warning that your ink is too low you will simply be unable to print black ink after a certain point. Generaly if you want to print in only black you will have to do that when you print a document. For instance in IE when you go to file and then print you can select prefrences and select print in greyscale or black. hope this helps!

Posted on Jan 25, 2009

  • 1 Answer

SOURCE: dell 924 printer will not recognize photo cartridge

I just bought new ink and my Dell 944 is still telling me I am out of ink and it a new cartridge. How do I tell the computer or printer that?

Posted on Nov 23, 2009

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I replaced a black cartdridge epson sx 510w, but the printer doesn't recognized it?

I would recommend the following:
  • Remove the cartridge from the printer.
  • Turn the printer off.
  • Wait 30-60 seconds.
  • Turn the printer back on.
  • Reinstall the ink cartridge.
If the printer still doesn't recognise the cartridge it is likely to be faulty. In which case I would recommend seeking a replacement from wherever it was purchased.

Feb 27, 2013 | Epson Office Equipment & Supplies

1 Answer


Follow the below instructions

  1. Lift the printer unit up. Position the scanner support beam between the tabs to hold the printer unit lid open. The ink cartridge carrier moves to the loading position in the center of the printer.

  2. Press down on the lever in front of the right and left ink cartridges lid. The lid opens and raises up.

  3. Remove the color and black ink cartridges from the carrier. Inspect the cartridges to ensure that it is compatible with the Dell 926 printer. The proper cartridge is called Dell 926 Standard Capacity Color Ink and Dell Standard Capacity Black Ink.

  4. Examine the cartridges for any tape over the ink nozzle. New cartridges have a strip of tape covering the bottom of the cartridge that must be removed before installing into the printer.

  5. Insert the cartridges into the carrier so the label is on top with the color logo side going in first. Press the lid down to snap it into place.

  6. Push the scanner support bar back to release it. Lower the printer unit until it is closed.

  7. Turn the printer off. Restart the computer. Turn the printer on. If the error message appears again, the cartridges may be defective and needs to be replaced.

I hope this clears up your problem.

Good Luck and Have a Nice Day!!

Jan 25, 2011 | Dell 926 All-In-One InkJet Printer

2 Answers

How to load a MP130 cartridge?

  • 1 Turn on the printer and check the LCD screen for an indication of which ink cartridges are low. Note that recycled ink cartridges sometimes read "Ink low" even when they still have ink, so print a test page if you're not sure.
  • 2 Expose the ink tray by lifting the entire LCD control panel, which is attached to the underside of the copier tray.
  • 3 Pull out the used ink cartridge by pulling straight up from the print head,

  • 4, insert the new cartridge into the print head and push down until you feel a click. Close the printer lid and let the printer reset the ink tray.
  • 5 Print a test page to make sure the new ink works. If it doesn't, you may have forgotten to remove the protective tab under the cartridge.

  • Nov 13, 2010 | Canon PIXMA MP130 All-In-One InkJet...

    2 Answers

    How to open printer to change cartridge?

    In order to replace the cartriage, please follow the steps below:
    1 Keep the printer on.
    2 Lift the printer (scanner unit) until the scanner support keeps it open.
    The ink cartridge carrier moves and stops at the loading position unless the printer is
    3 Squeeze the tabs on the cartridge lids, and then lift the lids.
    4 Remove the old cartridges.
    5 If you are installing new cartridges, remove the stickers and tape from the bottom of
    the cartridges.
    6 Insert the new cartridges. Make sure the color ink cartridge is secure in the left carrier
    and the black cartridge is secure in the right carrier, and then snap the lids closed.
    7 Lift the printer (scanner unit) and push the scanner support back while lowering the
    printer (scanner unit) until it is closed.

    Sep 15, 2010 | Dell A920 InkJet Printer

    1 Answer

    Printer (HP5650) has full ink cartridges.window sez almost empty

    That is normal, the printer "sees" the cartridges by their serial number, so when you pop in a refilled cartridge, the printer thinks you have put in old cartridges and continue to show low ink level. When you pop in a new one, with a new serial code, the ink level will reset, showing that the cartridges are full again.
    You can try this:
    1. Open printer lid so cartridges move to center of carriage.
    2. Lift clamp and remove black or color cartridge from the holder.
    3. Place cartridge on table with copper contact strip facing you.
    4. Carefully place a strip of clear plastic tape over the four contacts on the upper left corner of the cartridge.
    5. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position.
    6. Open lid and remove cartridge again. Remove tape from left side and place tape over four contacts at upper right corner of cartridge.
    7. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position again.
    8. Open lid again, remove cartridge, remove tape.
    9. Reinstall cartridge and close lid.
    Printer will now recalibrate. Once the process is complete the ink level meter should be reading full again.
    Doesn't always work, but you can try.
    Here are links, so you can see:

    Hope that helps!

    Dec 22, 2009 | HP Hewlett Packard Deskjet 5650 InkJet...

    1 Answer

    Black and magenta ink cartridges not working on RX425 printer

    Hello, Just a checklist: have you tried to reinstall the cartridges? are the cartridges empty? are the cartdridges compatible (you'll see this on the box)? Hope this helps

    Jun 10, 2009 | Epson Stylus RX425 Multifunction...

    1 Answer

    Help! Black ink not working

    just solved this on my lemark - open the top so cartridges in middle
    put cleaning fluid on the 'pads to the right( i userefill kit cleaning fluid) on the 'far right pad' ( the ones that the cartriges sit on when lid closed - they're about under(ish) the on/off switch - i filled the little pads up until almost overflowed (aout 1ml) shut lid so cartridges go back onto the pads, leave for 10 mins, then print out 10 pages of something then repeat the clean again - mine took 3 times then works perfect - hope this helps

    Mar 28, 2008 | Lexmark X1270 All-In-One InkJet Printer

    1 Answer

    Lexmark 910 printer

    try restoring the printer to factory defaults, the manual usually can tell you how, Im asuming you removed any tape or seals that cover the ink contacts.

    Inserts the ink cartdridge, close the lid and press the O.K. or ready or Check button or whatever button it is that tells the printer to continue.

    Feb 15, 2008 | Office Equipment & Supplies

    1 Answer

    HP Photosmart 3310 All iN One Printer

    Try taking out the ink cartdridge and looking at the contacts where the ink cartdridge meets te cradle, sometimes ink gunks up on the carasel and allthough you change it out, the gunk stays there and just block the new one put in. wear latex gloves when doing this, Black ink is pesky on the skin.

    Also, just might want to check the printer settings and be sure it isnt set to print in greyscale.

    Nov 14, 2007 | HP Photosmart 3310 Printer

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