Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Sep 25, 2009- I have a Canon Mp390I have a Canon Mp390 Printer/Fax/Copier which was working well. A neighbor called down and i sent a fax on her behalf. After which i copied some docum,ents to forward to my chemist whereby the printer displayed an alarm and suggested i press the OK button which i did and then if that did not solve my problem i was to remove the plug from the wall for 5 then 10 minutes. This did not solve my problem so i reloaded the whole thing which didn't help either. At all times the display in the top left corner of the screen shows #345 which i am unable to ascertain what that means. Are you able to help. Kind Regards, Clive Waldron I do not lnow what to add other than no matter what i do whether it be remove the plug for a time or hit the OK button or stop/reset nothing works..

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Posted on Jan 02, 2017

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Adi_Taticu
  • 71 Answers

SOURCE: Receive message 345 and alarm which prevents operation.

Other Canon models "may" be repaired with these instructions also, for example MP370, MP390, etc. Try with your own risk.


Symptoms:
-Grinding noise (very loud)
-Flashes error code ##345

Error code ##345 = "BJ cartridge head cleaning error" -reasons for this are:
-Foreign material or dried ink in head cleaning unit (also known as "purge unit") , or waste ink pump jammed up. Make sure waste ink pump rotates freely, after cleaning. Clean the waste pump-hose too! Waste ink pump is located under head cleaning system.

Short solution:
1.Take apart and wash the ink clogged mechanical parts. Use hot water.
2. Reset waste ink counter

purge unit: HM1-0723-000 

see more parts: http://www.e-parts.fr/pictures/uploaded/files/MP_360_370.pdf

I hope this is useful

Posted on Oct 04, 2009

emissionwiz
  • 76673 Answers

SOURCE: MX 420 Canon will low ink stop this printer from faxing? if so i think there is a override

Press and hold the stop button for about 10 seconds.

Posted on Jan 10, 2017

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I don't have that particular model. Is there a Canon dealer in your area who you can call to find out what the code means? Otherwise you might want to contact Canon through their own website.

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