Lucent Partner 34D phone system with 18D extensions
We have a Lucent Partner 34D phone system with Partner 18D extensions with 3 lines coming in and 8 extensions. Suddenly (overnight) 6 of the eight extension, including extension 10 (the 34D) have only static on each of the three incoming lines, can't receive or make calls. The 2 remaining extensions work fine in every way. The voicemail system is working normally on all phones, except that voicemail cannot be retrieved on the 6 inoperable phones. All voicemail can be retrieved from one of the 2 working extensions or by calling into the system from an outside line when answered by the automated attendant or one of the 2 working extensions. The automated attendant feature is working properly. The intercom line works on all phones. The lights work on all phones. Any ideas what we can do to fix this problem?
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Re: Lucent Partner 34D phone system with 18D extensions
That doesn't sound good at all. I would first try powering down the system and waiting about 15 seconds or so before powering back up. If the problem remains, the processor was some how damagedand would be best if it was looked at by your vendor.
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To program a Caller ID Name Display button using remote administration on Partner ACS Release 3 or later systems:
In the Partner ACS R3 System window, select Extensions. The Extensions window appears.
Select the extension you want to program. The Individual Extension Parameters window appears for the selected extension.
Select the Button Programming button. The Button Programming window appears for the selected extension.
Optional - For new systems where no download is available: From the Phone Model box, select the arrow and choose Partner-34D, Partner-18D, Partner-18 Non-display, Partner/MLS-6 Non-display, MLC-6 Cordless, MLS-12 Non-display, MLS-12D, MLS-18D, or MLS-34D for this extension. The button layout for the type of phone you selected appears.
Select the button you want to program. The Partner Set Button Programming Information dialog box appears.
Select the Caller ID Name Display button.
When you are finished, select the OK button.
Repeat steps 5 to 7 to program other buttons for this extension.
Partner ACS, any release
Changing the time on a Partner system must be done from extension # 10 or 11.
1. At station(Ext.10 or 11) press feature, 0, 0
2. Press the left intercom 2 times
3. Enter # 103
4. Enter the correct time in 24 hr. format, for example:
* to set the time for 09:00 A.M., enter 0900
* to set the time for 04:45 P.M., enter 1645
5. Press feature, 0, 0
If your changing the speed dial numbers under the individual buttons thats done by pressing feature 00, the button you want to change the speed dial number on, and enter in the new number.
If your changing the system wide speed dial numbers, From extension 10 enter in feature 00, press feature then the 3 digit code for the speed dial bank (600-699), then enter in the new telephone number. Either press feature and the next 3 digit code for the next number or press feature 00 if finished.
On extension 10 or 11
Press Feature 00
Left Intercom, Left Intercom, Right Intercom
Input your first extension that you want to ring.
Press desired line to ring until display say Immideate.
Press Right Intercom for next Extension.
Each of the modular jacks at the cabinet will accept a single line telephone. I don't think you can "bridge" a phone on 12 year old software, but if there is a spare jack, it will work with a plain old cordless phone. Plug one in, dial 10, and read what extension you have. Here's a manual for a 4.1 Partner system to help you program the ringing. Programming is done from the display phone at extension 10 or 11.
After you find the extension, save yourself the trouble and go to page 447 of the attached pdf. It details how to set the Automatic line preference and ringing of the cordless. The difference is that you will select your lines AFTER the intercom as in ** LIC RIC 1 2 3 4, or 4 3 2 1. This is important! You'll then be able to dial "9" to get an outside line in forward or reverse order and still call internally.
If you find you don't get an outside line when you dial "9", then keep reading the manual, you need to put your lines in groups.