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Black screen.... i have no picture and no sound. But i do have the dish network info toolbar at the top of the screen. it workd fine for the seven days i've owned it. thanks ...........

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Re: black screen....

Same thing happened to me. I just unplugged the power cord for a few minutes, plugged it back in, and presto, picture.

Posted on Jan 06, 2008

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Re: black screen....

Hall-your satellite signal or box is bad.TEST BY USING YOUR DVD PLAYER.JOE TV

Posted on Dec 17, 2007

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Hi, Cheri Torres with DISH Network Customer Service here. I came across your post and wanted to see if I could help. Since you have already set the aspect ratio on your DISH receiver to the correct option the next step to try is changing the format. You can do this by pressing the (*) format button on the DISH Network remote, you should be able to cycle through a few different options to find the best one that fits your TV. If this option still does not fit the TV the way you want it to the only option left is to change the format options on the TV itself in the TV menus. You may have to refer back to your TV manufacture or the TV manual in order to do this. I hope you find this information useful and if you have any further questions please let me know.

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If it works on DVD but not on your Dish, and when you connected it to another house it had the same problem then it sounds like your input connection is bad on the TV. That is if I am understanding this right. From what I am reading your Dish network is not showing a picture but the audio is working fine. The DVD player works fine on the TV though. Then you took the TV and hooked it to another dish system and it was the same problem. That sounds to me like you TV is having a problem, either that or the cables for your Dish network are bad. Try switching to a different input, like the one the DVD player is on and seeing if it works there. If not, then the cables are bad and you just need to replace the cables. If it does work though where the DVD was working before then your TV input is bad on that port you were hooked to before.

Let me know if you have any other questions and if this was helpful. If you need some more clarification let me know, I hope this is helpful. Good luck and have a good weekend. Get it fixed before the Super Bowl.

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