Question about SanDisk Sansa e250 MP3 Player

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Sansa video player problem

I just bought my Sansa player yesterday. After I played the video that is provided the screen went black and I had to turn the Sansa off and back on for it to work. How can I get it to not freeze up after I have watched a video?
possible user issue?

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Re: sansa video player problem - SanDisk Sansa e250 MP3 Player MP3 & Digital Media Players

Hold the menu button for 10 seconds

Posted on Dec 19, 2007

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Its not playing videos

First step --
Download a PDF copy of the Sansa View manual. Here's a link:

There are two likely reasons for the video not to work;
1) The software that runs your Sansa View, known as 'firmware', is outdated;

2) Your video requires conversion before you download it.

1) Firmware update?
Download a copy of the Sansa Firmware Updater from here:

Start it on your computer, and follow the directions to update your Sansa View's firmware, if needed.

2) Download and install the Sansa Media Converter (SMC) from the same link above.
--Plug in your Sansa View to the computer, and run the SMC.
--Follow the directions to select your video. SMC processes one video at a time for upload into your Sansa player.

Another possibility - Try loading video from Windows Media Player 11;

From the manual, page 17--
"Your Sansa View player supports MPEG-4 Simple Profile up to VGA, H.264 Baseline Profile up to VGA, and WMV up to QVGA video formats.
That means you can simply drag and drop these files into the Video folder if you are using Windows Media Player 11."

Hopefully, that will help you get your videos in!

Nov 03, 2011 | SanDisk Sansa View 8GB MP3 Player - Black

3 Answers

How to unfreeze mp3 player


I would recommend you to upgrade your device firmware.
This will fix the issue.

Jul 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer


If the light around the spinning wheel is blue and the screen is black, then Hold the on/off button up for about 10-20 seconds and it should turn off. then you can just turn it on again. I fit doesn't work, then just wait for the battery to die and charge it back up.

May 05, 2010 | SanDisk Sansa Fuze MP3 Player

2 Answers

The screen is turning white when I change song

You could possibly try recovery mode?

or formatting it and starting over, see if that helps

easy way to format

1.Shutdown player
2.Hold Rec button
3.Turn player on
4.Plug your player into the PC
5.Go to My computer
6.Find a Icon named 16Mb Format
7.Open that and make a new text file
8.Name it sansa.fmt
9.unplug player and it will say Formatting.....
10.when its finished it will reset , or shut off, when its done turn it on and see if that helps

May 08, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa wont work

Download the Sansa firmware upgrader and install it first. Then, hold in the volume + button on your Sansa player and connect the Sansa to your computer (while it is in the OFF position). The computer will recognize the player after you continue holding the volume + button for 5-50 seconds. Restart your computer. You will lose all files stored on the Sansa, but it will work again.

Mar 29, 2008 | SanDisk Sansa E280 MP3 Player

2 Answers

Playing videos

well you can try to first search on its a great uppdater there but if you need a new firmware you can search on
rockbox got some firmwares to but i only recomend that if you are a littel bit more advanced user hopes it helps :D

Jan 12, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa c200 mp3 player

Sandisk provides "how-to" videos for everything Sansa related

You should check out the sansa community forums and post your issue, those folks know about EVERYTHING sansa and should be able to help you

Very helpful Sansa user Forum
Offical Sandisk Sansa user Forum

Nov 02, 2007 | SanDisk Sansa c200 MP3 Player

1 Answer

Backlight wont work?

Check the backlight settings in the menu - yes, cracked screen would definitely cause such a problem

May 30, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Blank White Screen - No Menu Showing

My Sansa has a similar problem. Sometimes when the Sansa turns on (after the Sandisk logo) the screen will either turn black, blue, or black and white stripes. The player still works, but it is hard to navigate without the screen, obviously. What I end up doing is letting the backlight turn off and then pressing any button. Sometimes when the screen comes back, the display is allright again. But sometimes it takes more than a few tries. Turning it off and on again seems to work a little better, but it is more time consuming.

Apr 01, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Black screen!!

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Jan 23, 2007 | SanDisk Sansa e250 MP3 Player

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