Question about Dell 924 All-in-One InkJet Printer

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Printer reads..."right cartridge incorrect" - Dell 924 All-in-One InkJet Printer

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If you have a photo ink cartridge it goes in black and white not color. If you have used refill it will also say this and u can ignore. Lesnbek

Posted on Sep 27, 2009

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My dell 924 printer shows right cartridge incorrect and I just had both cartridges refilled what is wrong?


I purchased remanufactured ink cartridges through amazon.com. I got 4 for the price of 1 through Dell. After installing the first cartridge, it printed for a few days and then I got the same message "left cartridge incorrect". Unfortunately, I did not read the piece of paper that came with my cartridge that says "STOP" read this before you install the cartridge.
I had to throw out the cartridge that I had just installed and put in a new one and follow these steps:
1. If you recieve a pop-up message indicating that the cartridge has been depleted or a low ink level warning, please disregard.
2. Check "Don't display this dialog again" and click "ok" or "continue printing" if necessary.
3. In the printer status window, since you have already ordered ink, do not click the "order ink online" button. If you have the option, check "I have ordered my ink, please don't remind me again." If not, close the window and continue printing.

I'm not sure why, but these instructions were vital to getting my remanufactured cartridges to work.

I am posting this reply to hopefully help out the next person that has this problem. Unfortunately, I lost a perfectly good ink cartridge because I failed to read the instructions the first time. But the next one worked just fine when I followed the instructions. Good luck!

Mar 09, 2010 | Dell 924 All-in-One InkJet Printer

1 Answer

Right cartridge incorrect and printer will not


I have the same issue where the printer displays "Right cartridge Incorrect". However, it's had no problems up until about two weeks ago and I've had the right cartridge in place for about a year or so.

Printer: AIO 922 (All-In-One 922)
Ink: Remanufactured ink

Jul 11, 2009 | Dell 924 All-in-One InkJet Printer

2 Answers

Lexmark X4530 Incorrect Cartridges.


By any chance did you get these cartridges refilled? If so then you may be out of luck as I read that Lexmark chip their cartridges/printers to reject refilled cartridges. I have the same problem at the moment just with the right (colur) cartridge. The cartridge is an original refillable Lexmark (i.e. grey box) I got the cartridge refilled twice and it worked fine, but the third time no joy. Research indicate that Lexmark program their printers to reject cartridges refilled 3 times!!

Jul 07, 2009 | Lexmark X4530 InkJet Printer

1 Answer

My Dell 946 All in One displays 'Right Cartridge Incorrect'


Install old cartriage, if you still have it, let the machine tell you that it is empty, then go through the install process with one of the new ones.  

Dec 19, 2008 | Dell 946 All-In-One InkJet Printer

1 Answer

Clear Carrier Jam + Right Cartridge Incorrect


aussie_jay09,

If your printer is brand new, just out of the box, than repack the printer back in the box and march it right back to where you purchased it from. Your printer is classed under manufacturer criteria as DOA, which means dead on arrival. It is nothing you are doing, the printer is simply faulty and needs to be returned to your supplier for exchange. It happens sometimes and I am sorry you are on the receiving end.

To be more technical about it, from what you are saying it sounds as though you have a faulty print mechinism. This is the central core part of the printer and I have seen this issue on many occasions.

Gremlin11

Dec 11, 2008 | Lexmark X4550 InkJet Printer

1 Answer

Display shows: printer cartridge incorrect


It seems like you are using incorrect printer cartridges.....

Make sure that part number on ink cartridges should be :

MK990 Cartridge, Ink, Standard, Series-9, Black CTRG,INK,STD,SERIES-9,BLK 0 1 0 Yes 1 N MK991 Cartridge, Ink, Standard, Series-9, Color CTRG,INK,STD,SERIES-9,CLR 0 1 0 Yes 1 N MK992 Cartridge, Ink, High-Yield, Series-9, Black CTRG,INK,HIYLD,SERIES-9,BLK 0 1 0 Yes 1 N MK993 Cartridge, Ink, High-Yield, Series-9, Color CTRG,INK,HIYLD,SERIES-9,CLR 0 1 0 Yes 1 N MK995 Cartridge, Ink, Series-9, Photo

Nov 10, 2008 | Dell 962 Photo All-In-One InkJet Printer

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Printer says right cartridge incorrect. I know it's correct.


try cleaning the brown dotted circuit of both printer and cartridge. and then insert both the cartridge 1 by 1 and then check.

or sometimes it shows --replace left cartridge --- but both the cartridges are faulty and so its not working.

hope this helps you.

thanks.

Oct 11, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Printer reads RIGHT CARTRIDGE INCORRECT


If you have purchased the cartridges directly from dell , it will be covered under warranty for 2 years for hardware errors and you can call dell on 1800 624 9896 and get the cartridge replaced , even after the replacement of the cartridges if you have the similar issue then its an issue with the printer and needs to be replaced.

Jun 24, 2008 | Dell 922 All-In-One InkJet Printer

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