Question about Sunbeam 2350 Heritage Series Mixer

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The tilt button is not working

After mixing some cookie dough, the tilt button will not allow the arm to move up to remove the bowl and beaters. What can I do? When the button is pushed, the arm is still locked and will not move.

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  • silly zilly Dec 17, 2007

    tried to slowly push the release button

  • kitchenaid Dec 20, 2007

    My mixer is brand new, basically this is the second time I used it.  I was mixing cookie dough and the mixer head is completely jammed.  I can not release the button to lift the mixer head.  

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Okay, we just figured this out ourselves.
There is a little hole on the neck of the mixer, where the mixer motor meets the neck. While pushing the tilt release button, stick a small screwdriver into the hole (it will not go far) and pry the latch upward. While holding the latch up and the tilt button, have someone pull up on the motor while holding down the base. It might take a little muscle, but after that, the motor will be able to tilt back and forth like it did before it got stuck. If you are the one holding the tilt button and latch, please wach your finger so they don't get pinched when the motor swings up.

Posted on Dec 23, 2007

  • Thunderhawks Feb 26, 2011

    Repaired one just now.
    Try this first:

    1) Do not pull up the mixer while pushing the button.

    Bend it forward, push button in (very hard) ALL the way.
    Only THEN tilt/pull up mixer.

    To repair tilt mechanism. Most likely the inner bracket plate long screw nut came off.
    (I assume vibration) you have to disassemble the speed control ring.

    Not easy, and it takes a long time. email me if you want to try this.

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Do you mean the beater is not touching the bottom of the bowl? AS in there is a gap between the beater and the bottom of the bowl so it is not mixing all the ingriedients?
If you have a Tilt-head style mixer, you can adjust the beater/bowl clearance by turning out the adjusting screw. Place your bowl on the bowl screw cap, Place the flat beater on the agitator shaft and lower the head of the mixer so the beater is at the bottom of the bowl. There should be a 1/16" clearance between the bowl and the beater, if the beater is too close to the bowl turn in the adjusting screw, and if the beater is too far away turn out the adjusting screw. The adjusting screw can be located by tilting the head of the mixer back, and in the neck of the mixer you will see a flat head adjusting screw.
However if you have a bowl lift mixer and the bowl is too far from the mixer there are a few different way to fix that problem. If the bowl and beater are too far apart start by adjusting the adjustment screw. On this mixer the adjustment screw is under the head. Remove the bowl, and beater and lay the mixer on its back. You should be able to see under the head a screw sticking out, it does not have a head, but a little slot in the screw, use a flat head screw and adjust the beat 1/4 turn. Put the beater and bowl back on and test mixer to see if it the beater has a 1/16" clearance. If it doesn't adjust the screw and 1/4 turn. If after adjusting the screw the beater and bowl still have too much clearance use a mallet and tap both sides of the yoke arm up evenly until 1/16" beater to bowl clearance is met.
You can use the same dime test in the bowl to make sure you have the correct 1/16" measurement for the beater/bowl distance.
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I can't get the tilt release to release to raise the mixer . I have a batch of cookie dough in the bowl and I am unable to raise the mixer


Try running the mixer for a few seconds to clear anything out from under the beaters, like a chocolate chip. You can also try pushing down on the beater end of the mixer, press the button and lift.

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My Professional HD Kitchen Aid doesn't mix all of the ingriedienc


One thing many KitchenAid mixer owners complain about is that it's difficult to scrape the bowl while the mixer is running. Because the beater rotates around the inside of the bowl, and because the beater doesn't actually touch the bowl, you have to stop the mixer frequently to scrape the sides of the bowl to make sure all the ingredients are well incorporated.

Two companies have come up with fixes for that problem -- the BeaterBlade+ and the SideSwipe.

They are available for most KA mixers. Cook's Magazine tested both in January 2009 and liked the SideSwipe a tad more than the BeaterBlade because they thought it performed a little better on a particularly heavy cookie dough, but one reviewer on another forum commented that dough tends to bunch up on the SideSwipe's inner parts.

In any case, I have the BeaterBlade+, mainly because it was available from Amazon for $30, no tax, free shipping, and I didn't feel like driving around to find the other.

Both are made of very strong plastic and have silicone scrapers on the edges of the blades. The scrapers do touch the bowl and thus provide a constant scraping of the ingredients, assuring that everything gets mixed in. I've found that I rarely have to stop the mixer, except to make sure that the ingredients that cling to the beater itself are mixed in.

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Several things:

The Professional 600 has a metal gear housing with a metal gearing. Because of this, the Professional 600 will generally run louder than other stand mixers that may have a nylon/metal mesh gearing.

How long is the bread dough being mixed for? Kitchenaid stand mixers must be used on speed 2 for bread doughs, using the spiral shaped dough hook, and mixing for no longer than 7 minutes.

If the flat beater is getting caught on the bottom of the bowl, pleasure assure the bowl is being seated correctly. You will place the bowl on the mixer arms on the left and right hand side. You will also want to take your fingers along the back of the bowl, where it butts up against the base of the mixer, and press downward. You will hear an audible click as the bowl falls into a spring latch and allows the bowl to sit flush and secure. If this is not being done, the flat beater may strike the bottom of the bowl.

If this was not the cause of the problem, please consult your Use and Care Guide about the beater to bowl adjustment. This is an easy adjustment made with a flat head screwdriver that can quickly correct the problem of a flat beater hitting the bottom of the bowl.

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Your beater to bowl clearance has come out of alignment. This can happen naturally over time and with normal use of the appliance. This is something you may correct from home using a flathead screwdriver.

Unplug the mixer, with the bowl and flat beater removed. Tilt the mixing head back as far as the machine will allow. In the exposed hinge, behind where the bowl would normally sit, you will see a 3/8 screw exposed. Turn this screw half a turn counterclockwise (to your left) in order to raise the flat beater from the bottom of the bowl.

This may take a few attempts until the beater is clearing the bottom of the bowl again. If the adjustment screw will no longer turn, do not force it. It is only designed to move so far to make the appropriate adjustment.

Be cautious. Raising the flat beater too high may leave dry ingredients at the bottom of the bowl.

If further information is needed, I would advise you to contact Kitchenaid Customer Service. They may walk through this adjustment through you over the phone and can look into ordering replacement beaters for you also.

Their toll-free telephone number is 1-800-541-6390.

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This sounds like an issue of beater to bowl adjustment, which can come out of alignment naturally over time and with use of the machine.

If the flat beater is striking the bottom of your bowl, this may cause the locking mechanism to loosen and may cause the mixing head to "bounce" during use.

Your Use and Care Guide will cover the "beater to bowl adjustment," which you can do at home in a few minutes with a flathead screwdriver.

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Doesn't mix in the bottom of mixer


Using the tilt release switch, tilt the head all the way back. This will expose a large screw inside the hinge which you can turn both ways to either get the beater closer or further away from the bottom of the bowl - can't remember which way is which, though. (I had the exact opposite problem: the dough hook was grating on the bottom of the bowl.)

Hope this helps. Have a happy Christmas

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