There is suction to the vacuum, however the brush will not turn. Any suggestions?

If you have suction as you say, the tool is faulty.
They come apart so you can clean them. remove all hair and debris from the roller brush (use a coin to split it using a quarter turn on the two/three screws). Try turning the brush with your fingers. If it is stiff, it needs attention to the bearings in the tool probably. If it turns OK, then the mini turbine inside is faulty -- replace the tool.

In general, when the beater brushes on vacuum cleaners are not rotating, the debris on the carpet is not "bounced up" and into the suction area of the vacuum. With this in mind it might be a good idea to see if your beater brush or brushes are rotating freely. If they are not it could be due to the ends of the brushes being bound up where they meet the vacuum case or the belt(s) could be loose or broken. That would be the least expensive thing to start with. Please let me know if you have questions.

You need to replace the belt that turns the brush.

Greetings from GoVacuum,

The Dyson DC15 Ball is a two motor upright vacuum. Most other uprights use just a single motor that controls the suction on one end, and the roller brush on the other end.

The Dyson however is different. The DC15 has two motors, one dedicated to suction, the other dedicated to running the roller brush. You should first check to make sure that you in fact have turned on the lower motor for the carpet setting. There are two switches right next to each other, one is for the suction, the other for the roller brush, make sure both switches are turned to the on position.

If both are in the on posistion, and the brushes still don't come on, the machine also has a reset switch for the lower motor. This is here to help protect the belt from burning if something gets stuck in the vacuum while it's on. There is a little red reset button on the top of the roller brush housing (I believe on this model it's on the left side of the brush if you were vacuuming), try pressing this red reset switch.

If neither one of these suggestions fixes your machine, I would personally return the vacuum to where you bought it. There's no reason that it should not work right out of the box, and this may mean that the machine was damaged in shipping.

If you'd like some further help, please let me know by entering a clarification request to these suggestions, and I'd be more then happy to try and diagnosis this further with you.

Was this helpful to you? If so, please be sure to rate the repair tip as helpful, this will help me out a lot. I really appreciate it.

Chris J.
GoVacuum

it probably needs a new bag or could be clogged.

Is the suction tubing in the head assembly clogged, is the belt broke? If the if the belt looks good the brush may be turned off and you may need to turn the brush switch on.

you probablly need a new belt clutch it should go to a vac shop it isnt an easy fix

The belt has stretch enough so as to not drive the brush roll under load. Try a new belt.

I had a similar problem with mine. When you take the collector container out, if you reach your hand up, you will fill a round, plastic piece. Gently turn it and the piece pulls out. On the outside of the piece is a foam filter that may be plugged. There is another filter underneath the collection container in a pull-out drawer. Both filters can be washed with cool water, allowed to dry totally, then replaced. I understand that both of these filters need to be washed "frequently". It worked for me, hope it works for you.

will not turn on