Question about Xerox DocuColor 12 Color Copier

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I have a Xerox DC12. Prints ok but has toner 'drop outs'.

I have a Xerox DC12. Prints ok but the magenta is slightly faded and has 'drop outs'. I.e. If printing in red (100% Mag + 100% yel) there are random patches of yellow where magenta is missing. Can anyone help?

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  • rick_kordows Sep 26, 2009

    Many thanks for your help. The magenta was not dropping toner into the drip feeder.

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  • Xerox Master
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To troubleshoot , you should first replace toner cartridge, to ensure that is not a defective toner.
Following parts can be responsible:
Drum Unit Developer unit Fuser
If the problem repeats itself always in the same part of the page, this can tell you what the problem is. You have to measure distance between spots and confront with values for Xerox at the bottom of this chart. Transfer unit cannot cause this problem. If the problem is random, then the problem is usually magenta drum that must be replaced. If it is not the drum, then it is the high voltage board connected to the drum.

Posted on Sep 25, 2009

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1 Answer

Instead of Bule print DC12 prints Violet


Hi there! The blue color is becoming violet because the Cyan and the Magenta toners are not getting mixed in the proper 100:100 ratio (100% Magenta and 100% Cyan make CMYK Blue). Since the print is violet, the culprit is the Cyan toner. Now, first, get the Cyan Developer Assy checked if there is enough developer in it. If no, get it refilled by a proper tech and manually mix about 50 grams of the Cyan Toner with the developer. Also get the tech to check the trimmer gap on the Developer Assy with a metering gauge. If yes, next check the Cyan dispenser motor located on the backside of the Toner Housing Assy. It is probably broken and not dispensing any toner to the Cyan Developer Assy . Additionally, check for the Cyan Dispenser Auger blockage or jam. It is located under the Cyan Toner Cartridge in the Toner Housing Assy and also check the auger under the Cyan Developer Assy. After sorting these out, you should get proper CMYK blue from the 10th or 12th page once you resume printing.Let me know. Regards

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1 Answer

Xerox DC12 Error code 9-355


Error code 9-355 indicates, the magenta toner dispenser is broken and in need of repair.



Open the Front Door

From left to right, the Toner Cartridge colors are Cyan, Magenta, Yellow, and Black.


As a pre-caution, place a few sheets of paper on the floor, under the Toner Cartridge area, to catch any toner that may spill.



Remove the Toner Cartridge by rotating the handle to the left until the handle is in the unlocked position.



Pull the cartridge completely out of the machine.

Check for any obvious damage in the cartridge or printer and reinstall. Replace cartridge if damaged.

If error message continues, call a qualified repairman.

I hope this helps you fix your printer.

Jan 28, 2011 | Office Equipment & Supplies

1 Answer

Xerox dc12, it looks like there is less and less mangenta


Several things can cause that.
A dirty laser window on the Magenta. The Charge may be dirty, the drum is the most likely cause, it would be bad. Or your developer may need replaced.
In order , 1 Laser window, 2 Drum. 3 Charge wire or roller, 4 Developer.

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That is a magenta toner empty message, either the magenta cartridge is empty or there is an issue with the magenta toner dispensing.

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You need to check with Xerox , ther is some toner that was manufactured last year (2008) that was defective

the phone number for xerox support is 503-682-7377

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Xerox DC12 Error code 9-355


That is a magenta toner empty message, either the magenta is empty of there is an issue with the magenta toner dispencing.

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1 Answer

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that is a magenta toner empty message.
If the toner is not empty you most likely have a bad toner dispenser.

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