Question about Xerox Phaser 8500/DN Printer
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Posted on Jan 02, 2017
That is a cyan ( blue) ink stick count failure.
Look in your ink loader. First just try opening and closing the lid.
Then look for gaps in the cyan sticks. Most likely one is broken, cracked or otherwise jamed in the slot.
If you have to remove them, take a screw and screw it into the ink stick then slide it up the chute and out, then reload.
Hopefully someone didnt try to add or cut up a stick from a differerent phaser.
Thats your problem. Just a stuck cyan ink stick.
Posted on Mar 24, 2008
Here ya go.
NOTE: The Configuration Page can be printed to help solve printing problems and obtain the best results from the printer. Access this page from the printer's Control Panel.
Posted on Mar 18, 2009
the error 37,016.43 is related to the 50V power supply.You can download a service manual here.
The password to open the compressed file is: printer1.blogspot.com
Look at page 3-44 (page 110 in the pdf file) and you will find the steps to troubleshoot the error.
It also contains a parts list in case you have to replace the I/O board.
Fingers crossed and good luck!
Posted on Apr 01, 2009
SOURCE: error code 09.036.44:38950
09,03x 35 = Cyan 36 = Magenta 37 = Yellow 38 = Black The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error. Turn off the printer. Turn on the printer. As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display. Release the buttons, it will now come up in the service mode. Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.
Posted on Jun 10, 2009
SOURCE: error code 37,016.43
This is an internal power supply error. The 50 Volt supply has a fault, or there could be a short on the supply rail.
There could be an error in the Head Maintenance, Deskew, or pick clutches.
I think you will need a qualified technician to fix this.
Posted on May 28, 2010
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