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Make sure you have the USB plugged into the back USB ports on a desktop computer and try each of the different ports on a laptop computer. What Singer doesn't tell you (and probably isn't aware of) is that the back ports provide more voltage than the front ones (and is also true of certain ports on your laptop). The USB cable and your computerized sewing machine require more voltage than the other ports allowed.
Make sure you're plugging the USB cable from the machine intoa USB port in the BACK of your computer, not one of the front ports or a porton a USB hub. The cable and machine need more power than most of those portsprovide, a technical detail that Singer doesn't realize. If you're using a laptop, keep trying different USB ports until you find one that works. Good luck!
Just use the free download software from Bernina called Artlink. I used it along with a USB to Serial converter cable to connect to the machine. Works wonderfully. Allows me to still use my old Artista designer software if I want to on an older machine and then when I want to actually transfer the designs I use the laptop with the USB cable.
I *think* what the problem might be is that the COM port's not been set in Customizer. Within either of the Easy/Customizer apps, go to ScanCard>Communication Settings ... you'll open up a dialog box within which you can set which COM port your cable's going to use.
If you're compie savvy, you can go to the Windows Start button on Task bar>Control Panel>System>Device Manager>COM ports and SEE which COM port your cable's using.
But until your software knows what COM port your cable's using it will NOT recognize that you have one installed.
Please let me know if this doesn't help! Or if there's anything I can help with!! :)
In this FAQ list (from PFAFF web) you find 100 times the same question and answer: H402 My new computer does not have any serial COM ports, so how does it communicate with my Pfaff creative 7570?
You will need to obtain a USB Serial Adapter, which adds a serial port to your computer by plugging it into a USB port. Suitable adapters can be obtained from Belkin [http://www.belkin.com] and Keyspan [http://www.keyspan.com]. The following USB Serial Adapters are known to work with the Pfaff creative 7570: • Belkin F5U103 • Keyspan USA-19QW Please note that the Belkin F5U109 is listed as working with the Pfaff creative 2140/2144 (FAQ #H405), but it does not work the Pfaff creative 7570.
It is not true that the 180 is not compatible with new software.
I'm owning a artista 180 from 2002 and just installed the software designer V5+ on a laptop with windows vista.
The only problem was that there was no serial port on the laptop, now I have a new cable with USB ans serial output and the software works very well !!
When you contact Bernina you will get the same answer.
I just bought a new laptop and upgraded to V.6. Since I have always used a magic box I didn't know how to attach my bernina 170 directly to the laptop. My bernina dealer said that I would first need a serial to usb adapter since my machine is old enough that it doesn't have a usb port on it. Make sure it doesn't have the screws on the serial part because they will not allow you to attach it to the machine. He also said that I may have to make a new com port as most pc laptops only show 4. I did a search of the computer and found how to make a new com port. A little more fiddleing around with the laptop and cables and restarting both then it somehow recognized that I had made a new com port. Voila. It now works. (I am a Mac person). Hope this helps. margaret
go to radio shack with the lap top and the embroidery card reader and show the things to a knowledgeable tech and get a adapter. now, do you have the software for the card reader so it can be installed onthe laptop? how about the software interface?