Question about Thermador MBBS Microwave Oven

1 Answer

Same issue with my Thermador Microwave!

And to top it all off, it is part of a 3 component unit. The convection oven and warming over work fine - but the microwave burned itself beyond repair. So we looked into getting a replacement microwave - that was the whole reason we bought the Thermador - you could replace each component separately - but they no longer make that microwave, and there is no replacement. Well, from what I can tell, the reason they no longer make it is it was defective. So now they expect me to buy a completely new 3 component unit!!! But wait, it gets better - the replacement unit is a different size, so we will have to modify our cabinets or buy new ones!!!

And Thermador has terrible customer support - "Manager" Julie (and I use manager loosely) was rude and could not understand why I was upset.

I am concerned about looking for a replacement MBBS/01, as it will have the same issues, but don't want to have to redo my cabinets and buy a new unit that won't match the oven in the pantry!

Anyone else have suggestions? This has to be some kind of safety issue as well.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Thermador Master
  • 2,605 Answers

You may want to look into the possibility of a "panasonic" (specifically a "genius" model) microwave unit that should fit there nicely. most of those Thermador 3 component units had the m/w built by panasonic. (though you'll not get them to tell you that)

I'd like to add, I find it unlikely your's is "burned beyond repair". what is the problem, if you'd care to elaborate.
Perhaps your m/w can be saved, or revived.

Posted on Sep 26, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Panasonic Inverter combination microwave/convection unit. Microwave barely working, convection ok, problem part?


your issue sounds like low output from the magnetron, if this is the case replacement of the magnetron is the only solution, Here's a link for magnetrons on Amazon to give you an idea of the expense involved:
Amazon co uk magnetron microwave
you may decide to replace the microwave instead of repairing.

Jan 17, 2016 | Panasonic Microwave Ovens

1 Answer

Thermoststat defective need new one


they only make 2 types...normally open or closed 155 degrees + or -

use a VOM reed the old one if it shows open you need a normally closed thermostat..$5 or less

Apr 11, 2014 | Thermador 30 inch Masterpiece Series...

1 Answer

Dead ge microwave


magnetrons work only when the unit is cooking
it smells like an insulation from overheating wire so could be a fuse and failing transformer
take it in for a proper diagnosis and quote but if it is over 2 years old the cost to repair could be more than a replacement unit

May 26, 2017 | GE JVM1790SK Convection/Microwave Oven

1 Answer

Microwave sparks


If it sparks inside the oven then look inside for any powder paint missing... if so discard. If you has metal shelves or tin foil then don't put metal in when on microwave setting. Some of these metal shelves are for a microwave that is also a convection oven but only in the convection oven setting.

Nov 26, 2013 | Thermador Microwave Ovens

1 Answer

Thermador warming drawer takes 45 minutes to reach 190 degrees on high setting! That can't be right! Tech support said it should be 220 degrees on high and should take 20 minutes to fully heat.


I recommend that you go with your microwaves and claim to fix it. This can be a problem with magnetron, or power diode, capacitor faulty, or thermostat.

God bless you

Oct 27, 2013 | Thermador 30 inch Convection Warming...

1 Answer

Just installed a GE JVM1790 microwave/convection. Microwave works fine, but convection oven makes very loud noise


My bet would be that the convection fan blade is loose on its shaft or has some other problem.

There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.

dee77f7.jpg

At
our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

You can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.

Accessing some components for testing and possible replacement will require you to remove the oven from the wall.

If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.

You can download GE owner's manuals and installation instructions
here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Oct 22, 2012 | GE JVM1790SK Convection/Microwave Oven

1 Answer

Our microwave oven was heating fine yesterday and now it runs, but is not heating. any help would be appreciated.


Hi,
Here is a tip that will help you to figure out what is wrong with yourMicrowave Oven....

Basic Microwave Oven TroubleshootingTips

heatman101/'/'

Dec 26, 2010 | Thermador MCES Stainless Steel 1000 Watts...

1 Answer

My convection microwave will not heat up in convection mode. the microwave function works just fine. is there a way to troubleshoot and repair the problem?



    usually if convection fails means there is problem in magnetron you hear an unusual buzzing noise, the magnetron (the component that actually generates the microwaves) or other electronic module may be broken. This is not easily fixed; contact a service technician.
please do rate me on the above said issue

Dec 30, 2009 | GE JVM1790SK Convection/Microwave Oven

1 Answer

Thermador microwave from oven/micro/warming drawer not keeping time correctly. clock is shaking and running 3-4 hours behind.


The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

Let us know if the hard reset does not fix it.

Aug 21, 2008 | Thermador Microwave Ovens

Not finding what you are looking for?
Thermador MBBS Microwave Oven Logo

643 people viewed this question

Ask a Question

Usually answered in minutes!

Top Thermador Microwave Ovens Experts

William Miller
William Miller

Level 3 Expert

9047 Answers

Jerry Greenberg
Jerry Greenberg

Level 3 Expert

1667 Answers

Cindy Wells

Level 3 Expert

5103 Answers

Are you a Thermador Microwave Oven Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...