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Shipment problems i changed me address on amazon since ive recently moved. but my package was shipped and "delivered" to my old address. even though as proof my new address is stated as the shipping address on my e-mail reciept. im notsure where togo from here..

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You need to contact Amazon about this issue. They customer service is pretty good and they're usually accommodating if you have the proof it wasn't your fault.

Posted on Dec 22, 2009

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Contact the shipping company and verify the address to which the package was delivered. It's possible there's an error in the address. If so, contact the company that sent the package to find out what shipping address they have on file for that order.

It's also possible the package was stolen from in front of your door after delivery.

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Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).
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Why don't you ask this question, on the website from the firm you ordered these lights?
I think it is there you can get an answer. We also try to answer questions, of most technical problems, but we don't sell things, we don't ship things.

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Assuming it was a legitimate email and not a phishing attempt, there should have been instructions included in the email. If not, please contact the shipper. FixYa has no access to another company's shipping information, even if you had bothered to name the company.

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To return an item
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e-mail: customercare@zcover.com
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#100 - 13551 Verdun Place 
Richmond BC V6V 1W5 
CANADA
  • No collect shipment or any out of Canada shipment requiring a broker or customs fee will be accepted.
  • All returns are subject zCover Inc’s approval. We reserves the option to refund, credit or replace items that were damaged due to accident, misuse, abuse, product modification or neglect or damage resulting from the performance of repairs unauthorized by zCover. zCover Inc. reserves the right to refuse returns.
  • For returns, we will issue a credit for the cost of the item and the sales tax, if applicable. Please allow 5 to 10 business days for the process. Shipping charges are not refundable. For exchanges, we will ship out the replacement after receiving the exchange balance. shipping will be charged for the new item(s) sent.
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