Question about Canon MultiPASS MP370 All-In-One InkJet Printer

1 Answer

Error "Put in cartridge" Canon mp370 orange led keeps flashing

I cleaned my head of the Canon mp370 after a holiday and put in some new cartridges but it still keeps saying "Put in cartridge" . The orange led keeps flashing too.
Who can help me to keep the printer going??

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  • Master
  • 375 Answers

This is an issue caused when the cartridges entered are not the one which is usually used by the printer. Check the Cartridge make. It can also be caused of Dirty Cartridge contacts. If that is the problem then you have to clean the Cartridge contact and its connecting socket with alcohol. And most importantly, first check are the Cartridges fully inserted ans set in completely.

Thank you Sir, Have a nice day.

Posted on Sep 25, 2009

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Aoryu
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SOURCE: canon BJC 3000 does not print - 6 orange 1 green

Clean the connectors located on the Printhead and the Printhead Carrier... It solved the problem in my case...

Posted on Aug 13, 2008

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SOURCE: CANON IP 1880

Hello, My printer showing 5202 service error before that "printer is busy" mssege shows and stop the printer. if top is open and close then printer started printing after two line printing repeat the error.

Posted on Sep 30, 2008

  • 10 Answers

SOURCE: I have a Canon MP370

yaa thats your black Print Head is not working, you need to get it replaced by new print head.

thats only solution.

Posted on Feb 27, 2009

  • 1 Answer

SOURCE: Canon MP F50 "wrong cartridge" error

remove all cartridges leaving printhead intact.
close cover, turn off
turn on, let power up, error message should be gone.
open cover, reinstall cartridges
if you cleaned your print head like I did you'll probly
eventually end up getting a new one anyway, due to the color variations
but I can at least print text.

Posted on Apr 09, 2009

devdeep545
  • 137 Answers

SOURCE: why flash by 5 times the orange led?

Probably your waste ink counter should be cleaned or replaced before resetting but usually you can get away with resetting once.
1. Start with printer OFF
2. Hold down RESUME and then hold down POWER
3. Release RESUME
4. press RESUME twice, then release POWER
5. let green light blink until printhead has finished moving.
6. Select functions below with RESUME, execute with POWER

0 presses - green light - Test Print (exit service for i960)
1 press - orange light - EEPROM info print
2 presses - green light - EEPROM initialise
3 presses - orange light - reset waste ink counter.

This also applies to the i550, i560, i950, i960

Good Luck, I hope this helps?!

Posted on Aug 12, 2009

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2 Answers

Colour and black ink cartridge flashing orange


They call that flash codes or error codes. please count
count how many times the lights flash, here is what they mean

Alarm / Power light flashes orange 7 times consecutively (ink cartridge installed incorrectly)

Alarm / Power light flashes orange 5 times consecutively (Print Head Error)

Alarm / Power light flashes orange 4 times consecutively (Out of Ink Error)


Alarm / Power light flashes orange 3 times consecutively (Paper Jam Error / Cover Error)

Alarm / Power light flashes orange 2 times consecutively (Load Paper / Paper Feed Error)

Alarm / Power light flashes orange 16 times consecutively (This FINE Cartridge has previously been used)

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just clean your cartridge..align it properly when you it back..surely it put properly.

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Error 5 is an ink cartridge error. Cleaning the print head and electrical contacts on the cartridge does not fix this error. You need to get a new cartridge to fix the problem.

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Remove the cartridge and put it in again.
If it has a reset button, push that.
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Canon i550 LED error sequence: 7 orange +1 green flash


According to Canon 7 orange flashes indicates a print head fault. Solution they recommend is to take it to one of their service agents. Problem is that replacement print heads are not cheap and it is usually more economical to replace the printer. You could try taking the print head to a cartridge refiller and have it professionally cleaned (cost you nothing or next to nothing) and see if that solves the problem.

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E5-5 = The ink cartridges are not installed or a non-supported ink cartridge is installed, or the ink cartridges are not installed properly.

1. try to take out colour ink and then put in again to see ok or no

2.try to install new cartridge to see ok or no

3.try cleaning head just go to printer preferences go to find services and click clean head.

4.if this all can't is better you send you printer to authorized canon to check you printer is print head problem or no....

Error E5 means a problem with cartridge chipset, here follows reset procedure, it does not always work:

Error E5 is a problem with cartridge ink counter. This happens when you use refilled or not original crtridges.
Try removing cartridges and putting them back in place.

Here is the whole service procedure for Pixma, you must use this to reset the ink counter:

1) With the printer powered off but connected to a power source, press the Power button while pressing and holding
the Stop/ Reset button.
2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a
service mode. (Waiting for menu selection)
4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to the
function listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in
orange and green, starting with orange.)
The number of the Reset
button pressing
LED Function Remarks
0 time Green Power off
1 time Orange Service pattern print
2 times Green EEPROM print
3 times Orange EEPROM reset
4 times Green Waste ink counter reset See waste ink counter reset
procedures below.
5 times Orange Destination setting See Destination setting
procedures below.
6 times Green Print head deep cleaning
11 times Orange Button / LCD checking
12 or more times Returns to a menu selection

If it does not work you will need to buy a new set of cartridges, possibly original ones. If you just bought cartridges tell the seller they are faulty and ask an original set of cartridges as replacement

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The Power Light Flashes Orange - Error Codes When an error occurs, the power light flashes orange. The number of orange flashes followed by a long green flash indicates the cause of the problem.
Two orange flashes: Out of paper, paper jam, or paper feed error
If no paper is loaded in the auto sheet feeder, or if the paper is not loaded correctly, set the paper correctly and press the Resume button on the printer to continue printing.
Three orange flashes: Paper jam
If paper has jammed in the printer, carefully remove the jam and press the Resume button to continue printing.
Four orange flashes: A tank inside the BJ cartridge (print head) is out of ink
Replace the empty BJ tank and press the Resume button to continue printing.
Five orange flashes: BJ cartridge is not installed properly
Remove and reseat the cartridge correctly. Make sure the orange protective cap and tape have been removed. Make sure the blue locking lever is locked down securely.
Six orange flashes: BJ cartridge (printhead) is not installed
Remove and reseat the cartridge correctly. Make sure the orange protective cap and tape have been removed. Make sure the blue locking lever is locked down securely.
Seven orange flashes: BJ cartridge (printhead) is defective
Remove the BJ cartridge and check that the contacts on the cartridge and cartridge holder are clean. Make sure the orange protective cap and tape have been removed and reinstall the cartridge. If the error occurs again after you resume operation, you may need to replace the BJ cartridge.
Eight orange flashes: Waste ink absorber almost full
The printer has a built-in waste ink absorber to hold the ink that is consumed during print head cleaning. This error indicates that the waste ink absorber is nearly full. Press the Resume button to skip the error so you can continue printing.
The POWER light flashes orange and green alternately: Service error
A service error means the printer requires the attention of a qualified technician. Count the number of flashes. (You may be asked this information.)

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take out both ink cartridges, lift up head clip and take out printhead block

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