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Is there supposed to be a sediment type material, like sand, in the drainage pump area right after the big black hose that comes off the bottom of the washer?

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There sometimes can be some sediment after washing clothes.but it not normal to have alot of it unless some one is washing a load of dirt.

Posted on Sep 27, 2009

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No, that's an accumulation of sediment from your clothes and/or your water supply.

The good news is that you can simply lower the drain hose and flush out the sediment accumulation. Then you can run another wash cycle with some cold water and try to get as much out as possible. If you can, you can disconnect the discharge hose at the pump body and flush it out by hand.

The issue is to figure out if you're getting all that sand from the clothes being washed or from your water source.

Sand will hasten the wear and tear on most any machine, so unless this washer is at a beach house, where you tend to get alot of sand in washers, by the very nature of towels, etc., you'll want to address this problem.

If you're on a private water well, you would be well advised to install a whole house water filter to help minimize the amount of sediment you're getting into your washer. If you're at a beach house, try to shake out the towels and other clothes before putting them in the washer to get as much sand out of them as possible.

Hope you find this Very Helpful and best regards!

Posted on Sep 25, 2009

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2nd. There is a lower panel on this unit which can be removed by removing two screws at the bottom. Remove this panel to gain access to the drain pump area.
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"F21" is a Long Drain error code. This indicates that you have an obstruction in the drainage system. More than likely (as you may suspect) you probably have a clog in the drain pump. The following link explains:

http://www.fixya.com/support/r1484065-f21_error_code_whirlpool_duet_kenmore

Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris can commonly clog in this area as well causing the drain cycle to fail.

For future reference, rugs that have a rubber backing may be a bad idea to put in these washers, because of the problem you just encountered, and because of the amount of dirt (especially sand) that they can hold. You may be better off washing rugs at a laundromat.

If you have any questions about this repair, or need additional assistance, please let me know. I hope this helps you.

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