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My girls are trying to use Microsoft Office 2007 it has asked it to insert a product key, which i have done, this tells me it is the wrong key check the product key and start again this will not work at all the pid number on the my computor is different to the one on the bottom of the computor which one am i supposed to be using one is 25 ltrs long the other only 20 it asks me for 25 ltrs

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You should use the 25 characters product key. The product key shown on your computer is not your MS Office 2007 product key. The product key for Microsoft Office 2007 shown on the cd case or from the cover itself. If you can't find any product key on the case you may contact the Manufacturer or from the store where you bought it.

Posted on Sep 25, 2009

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Contact Microsoft directly. They have an 800 number.

Posted on Sep 25, 2009

  • Jon Evans Sep 25, 2009

    From Microsoft's knowledge base:

    How to identify the product key

    loadTOCNode(3, 'moreinformation');

    Microsoft product keys contain 25 characters that are typically divided into groups of 5.
    Where to locate the product key

    loadTOCNode(3, 'moreinformation');
    product key is typically located on an orange or yellow sticker on the
    back of the CD case or the DVD case. If the Windows operating system
    that you are using was preinstalled by your computer manufacturer, you
    may find the Windows product key sticker on the computer.

    sure that you store the product key together with the product CD or DVD
    in a safe location in case you have to reinstall the product in the
    future. The product cannot be reinstalled without both the product key
    and the CD or DVD.

    Product keys are specific to their software
    products. For example, you cannot use a Windows product key to unlock a
    Microsoft Office product.
    How to obtain a replacement product key

    loadTOCNode(3, 'moreinformation');
    replace a Microsoft product key, you must contact Microsoft Customer
    Service and Support. To locate the appropriate telephone number, visit
    the following Microsoft Web site:
    When you contact Microsoft Customer Service and Support for a
    replacement product key, you may have to pay a fee. You may also have
    to provide information from your computer or from the product CD or DVD
    when you are speaking to the customer service


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Hello the niangtonsing.

I've read your question a few times, and I infer something a little different each time ... but that's maybe my bad. However, here's a GEEK-steer I hope will provide the necessary joy ...

There are three potential sources/solutions for your key code:

  1. You should be able to locate the product key code (5x5, 25 digits long) on your MS Office 2007 installation disk/sleeve.
  2. If you've lost your disk/sleeve, you can contact Microsoft support services [800-MICROSOFT (642-7676)] for a no-charge resolution.
  3. HOWEVER, if the software is currently installed, there are many software applets that can present the key code to you, but I'll recommend "Belarc Advisor". Download/install and/or on-line run it, then after it process, it will display its report in your default web-browser. You'll then find your key code in the "Software Licenses" section.
NOTE: If the software was installed and registered on a computer other than the one your "girls" have it installed now and are trying to use, then you of course have a problem, as the EULA license typically only authorizes use on one computer (at a time).

Good luck, and thanks in advance for posting back ...
  • to let me (and others) know how things worked out.
  • if you have any further questions.
  • to provide clarification or feedback.
"Today's the best day of my life ... and NOW you're part of it!"
Via-con-Dios and Godspeed -- Craig

Posted on Sep 25, 2009

  • Craig The Geekinator
    Craig The Geekinator Sep 25, 2009

    Oops! "Hello the niangtonsing" should have read "Hello there julie_wiles0". Sorry for the confusion.


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