Question about Epson Office Equipment & Supplies

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I have a new Epson Stylus SX405. I have been having a problem with cartridges i bought because I get a message "cannot recognise ink cartridges". So I went to PC World to purchase a completely new set of Epson cartridges TO 711, TO 712, TO713 and TO 714. Still I get the message "cannot recognise ink cartridges". What is wrong and how can I fix it? Roger Crossley

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Make sure that plastic tape strip is not in ink cartridges.
Refix all ink cartridges.
Make sure they are in exact position .
Make sure there is not any paper jam.
Double check that ink cartridges are compatible and original with your epson printer.
If your printer is in warrenty you can use warrenty they replaced ink cartridges and even printer if it's hardware failure.
Most of this error comes when there is ink cartridges are not original or not compatible with epson printer.
Let me know if you need further assistance.
Thanks for using fixya.

Posted on Nov 22, 2009

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The reason for the message is that the Cartridges are not set properly. Make sure the latch which locks the cartridge is fitted and pushed properly, You should hear a click sound while locking the cartridge. Try removing the cartridges and wipe the contacts with a soft cloth and make sure they are seated properly. This is the only way to fix this issue.

Posted on Sep 25, 2009

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