This is the second BT500V that will not charge no matter how long you leave it on the wire. First set was replaced by vendor for this problem, this one just bit the dust as well. I am very careful with the headset and plug correctly. When really charging I get a solid red light on set. With this problem, red light is flashing and refuses to charge?
Have others experienced this problem? Are the sets defective?
This happens because the battery gets too low to take a charge.
To jump start the headset, connect the power lead and the LED will be flashing red. now press and hold the power and BT pairing buttons. The LED should change to solid red.
I found that holding both buttons for about 3-5 minutes allowed the battery to get enough charge to start charging and you can release the buttons and the headset will continue to charge.
If the led starts flashing again, just repeat the process again.
Hope this helps...
Check the date on the side of the box if it is one just purchaced. I had the same problem both new. the date on my box said 20/07 indicting it is 1 year old and sat on the shelf for that time.
Like any battery it will die .
If you just bought it and have the sale docket contact the Jabra Support number in your country they may repalcer it with a 2008 model.
Hope this helps
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It is actually very easy to remove the battery on the BlueParrott B250-XT. To remove the earpiece, just pull it out of the socket but be careful not to pull the wire attached to it when you separate it from the body. Next, remove the five screws to access the battery compartment. Disconnect the battery from the board and leave it disconnected for 10 minutes or so. Re-connect the battery and re-assemble. Connect the headset to your charger and after a couple of minutes, it should start charging showing red until fully charged. If it still won't charge, you may have to order a new battery. You can find a replacement battery on EBAY for around 10 dollars. Repeat the battery replacement and check to see if it starts to charge. If it works, you are good to go. If it does no work, you may have to send it to the manufacturer for repair. Good Luck!
So if it won't charge, it may be that the charger is bad, and you may not have a way of charging it to find out if it is the charger or the battery.
If it is the charger you can get a new one, there is a link below to the right part.
If it is the headset and it is still under warranty return it to the
1. Turn headset
off. Press and hold until solid light comes on. 2. Activate
Bluetooth on your phone. 3. Search for
Bluetooth devices and select Jabra BT500V. 4. Press ‘OK’ on the phone ,If the
phone asks for a PIN then confirm with PIN code 0000 (4 zeros)
Go to this site, and it will walk you through each step to connect your
particular Jabra headset with your cellphone. Choose the headset, and
then at the next page, choose your phone. Moving your mouse over each
step will change the picture to what you should be seeing on your phone
at each step. http://jabra.pairx.co.uk/ Pls come back and let us know if this solved your problem.
I had a similar problem with two new units. Pressing the pairingbutton and de on/off button at the same time, while the unit was on the charger, solved the problem for one of the two. The other still wouldn't charge. On this one I had to do the same, but for a longer period (2 minutes at least). This solved the problem on this one too.
I have a brand new one with the same problem I contacted Jabra Support in AU on 1800 636 086 They advise that it is dead batery if yeaft for a very long time with out charge the batery will die and will not charge.
If its under waranty they will advise to send it back to them and repalces it with a new 2008 model.
Another isssue is look at the date, on the side of the box. My brand new one said 20/07 indicating it had been on the shelf 1 year before it was shipped.