Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

2 Answers

Cannot access the data on My Book USB 2.0 500GB external drive

It seems to be spinning, but I get what I fear is the click of death. Remapping the drive did not help, so I can see the drive letter in My Computer. But when the drive is double-clicked to access the files, 30 seconds later I get a prompt saying that the drive is not formatted, do I want to format now? Of course I select No, because I have data I would like to recover. No back up. Thanks for anyone's help.

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2 Answers

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  • Master
  • 1,187 Answers

It's clicking? ..... not good news...
Try:
1. Connect to every USB port you have, including the keyboard & mouse.
2. Try a different computer.

Worst case: Open 'er up & install HDD inside computer or another USB case, but not likely to work.

Recovery: Best product I know may work (to extract data, not fix drive) is Avanquest's Partition Commander (any version) - latest is verision 10 ($50). Other experts may recommend free utilities. Use caution.

Posted on Sep 25, 2009

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  • Master
  • 696 Answers

Hello,

If the data on the drive is valuable and you don't have another copy then you should first try taking the enclosure to your local PC shop and have the techs there remove the hard drive inside and test it in a new enclosure. If it works in the new enclosure, buy it and you're back in business. If the new enclosure still results in the click of death, the problem is obviously with the drive itself, in that case you will need the help of the pros.

If you need a pro please reply back with your location (Country, State and City) and I will recommend a facility or two in your region.

Hope this helps FixYa,

Chris

Posted on Sep 25, 2009

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4 Suggested Answers

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Posted on Jan 02, 2017

JulesPCaut
  • 702 Answers

SOURCE: external hdd not detected in my computer but is in device manager

You probably still need to partition it, before you can even format it.
Try the disk manager in Windows.

In the start menu, right-click "My Computer" and in the popup menu, select "Manage".
One computer management comes up, select disk management and there you should see the disk. You can then create a partition and format it.

Jules

Posted on Mar 16, 2009

Crankstart
  • 696 Answers

SOURCE: My Book (WD Western Digital) says "The disk in drive _ is not formatted. Do you want to format it now?" My Book has important data but I can't access stored files on my new computer.

Hi,

The problem you are having is not uncommon and is fairly easy to resolve with the help of a pro. The Partition Table or File allocation table is modt likely damaged and that is why you are having difficulty accessing it.

You can try running chkdsk ?: /f from the run box(?=drive letter), this will pop up a warning that the disk will be checked on the next restart.

This does run a slight risk of damaging files but quite often recovers the drive successfully.

Your other option is to send it to a data recovery firm and have them extract the data without risk of damaging the files, then they can test the drive for any potential failures, format it and reload it with your data.

If you are in North America try Armor-IT Data Recovery, if you're in another region let me know which one and I'll make a recommendation for you.


Chris

Posted on May 24, 2009

pabloloco
  • 2335 Answers

SOURCE: My Book suddenly cannot access files, needs formating

If you are running Vista, You might be one of many people who are reporting an update that is causing some buggy behavior. Try this:

Connect the drive but do not Format the drive, right click 'my computer' then 'manage' go to 'storage/disk management' view the drives; your usb drive will not be allocated a drive letter. You can set one manually or leave it for about 2~5 minutes for one to be allocated auto. Each time you connect the drive you may have to do this.

Posted on Oct 11, 2009

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