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This is a strange problem you have here my friend. I found the manual if you need it. it is located here: http://www.brother-usa.com/Data/Documentation/Fax/User/UM_FAX575.pdf
If you cannot sort it out with the manual, I suggest that you contact Brother USA and see if they can assist you. their telephone number should be on page 1 I think
Press the Menu or
Menu/Set key. Then
Miscellaneous and Compatibility.
Press the Up or Down key until you can
select Basic. Basic reduces the
modem speed to 9600 bps.
Press OK or
Menu/Set or Set key.
Note these instructions should work for the
following models: Fax-1835C, Fax-1840C, Fax-1940CN, Fax-2440C,
Fax-2820, Fax-2825, Fax-2920, MFC-210C, MFC-215C, MFC-240C, MFC-3240C,
MFC-3340c, and most other MFC models.
From the Brother website:
If you are using Voice Over Internet Protocol (VoIP), (a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line, review the information listed below. If you are not using VoIP continue to Step 8.
Voice Over Internet Protocol (VoIP) is not a marketed feature of your Brother machine, however there is a compatibility setting available with this machine that may assist with sending and receiving faxes when using VoIP. Adjusting this setting lowers the baud rate (modem speed) and turns ECM (Error Correction Mode) Off. To adjust this setting follow the steps listed below:
Press Menu or Menu/Set => Fax => Miscellaneous => Compatibility.
Press OK or Menu/Set. (For touchscreen models, skip this step.)
If your VOIP adapter has only one service line (VOIP PIN configured) then you have to remove the phone line and connect the FAX line. Now if you have the two service lines (in the both port separate VOIP PIN should be configured) - then you may connect this FAX to the other port. Both (Phone as well ad FAX) will work simultaneously. (Remember - two seperate PINS are required if you attach phone as well as FAX line in same adapter). After attaching the FAX - every think is normal like normal FAX line. Generally you don't have to dial pre country code like 011 or 00 or +, just dial the number starting from Country code.
It's probably your phone-line that causes the problem. The fax-module in your machine needs a 100% analog phone line. HP garantees nothing when using IP/ISDN/PABX-lines. Try lowering the baud rate, turn off JBIG compression and error correction mode, but if the problem remains, you better replace your phoneline.
This is a problem with your voice over ip service. You have to change the setting on your fax machine for example the Baud speed down to 9600, the ECM= off, and the Oversea settings on. Make sure your VoiP ATA is the first thing after your modem or whatever connection you are using for the internet. If you using and old model fax 95% of the time it will not work with VoIP service.