Question about Avaya 4610SW IP Phone

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I am a new customer service rep and cannot login to the company communication server using Avaya IP Agent R7. I have downloaded and tried to install/uninstall/reinstall the program several times. When I try to log in I only get a dialog box stating attempting to connect, with no error message, the box remains until I cancel it. I am using a lap top with Vista Home premium and have turned off all fire walls. My associates with XP have the same problem. My office computer uses XP Professional. Can anyone help, Thanks, ESQ

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Try to login manually from the avaya not from the computer. it will log you in. but you might also need to check with your CCO (call center operation desk) and which software you are using to log in and check if you have an outside access, if its still not working submit a trouble ticket at your company's website. reinstalltion the application will not work if the access is not there. avaya are very safe phones and i am also using the avaya 4620sw ip phone. it happens sometimes when you login using the softphone but try to login using the hard phone. it should log you in, but will it solve the purpose. you need to check. All the best.

Posted on Sep 26, 2009

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If not, you have to Reset it and then set it back up.

Mmmm, that model number comes up as a phone not a router. Here is your user guide, so have a read.

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http://www.cisco.com/web/developer/cucm/content/download.html

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Hello there,

As an aside, I hope you are not referring to Voicemail which is a different thing entirely/

Avaya 9620 is an IP only Phone. This means it CAN ONLY be connected to an IP Phone system.
Excerpts from guide
'Which systems can you connect your telephone to?
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All this means is that you cannot connect your phone direct to a normal Telephone line.

Please read the beginnning of the guide here.
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sniblett88:
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Using AVAYA 4610SW IP phone


Answer to the second problem :-

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Avaya 4610 sw


Are you using any application on your desktop to login or manually from the phone if you are log in through the desktop remove the application and intall it back this should resolve the issue

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