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Creative zen Microphoto

My mp3 crashed yesterday and when it rebuilt the library some of the data was missing. When i hook it up to the computer it says its not attached!

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Re: Creative zen Microphoto

· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Posted on Dec 17, 2007

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Creative zen microphoto crashed and havent used it in a bit but i got it charged last night and i have a new computer now i connected it and it showing up but i have to reload the firm wear but when i go...

I had the same problem with my creative micro. Do you still have the CD-ROM that came with the mp3? If so just download the creative software from the disc then restart you computer, you computer should see it after that. It worked for me... I even used the wrong disc, I've had both Micro and Micro Photo mp3s, and i still had the CD-ROM for the microphoto.
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You can hook up to pc, then go to my computer, and then find your Zen and access files here as well.

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I panicked when my Zen failed to start and sent the email before looking further on your site. All I had to do was go into recovery mode perform a clean and then all worked OK.

Great site by the way - really helpful

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Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

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sorry to say the thing crashed and burned,luckily the warranty covered all but a 25.00 labor fee. After contacting creative they put me thru a four email rigamarole before issuing a RMA#,then another month to get it back. Good Luck

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