Question about Microsoft Xbox 360 Console

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Won't read disks a lot of the time.

It says open tray and then after about ten times it MIGHT read the game.

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Re: won't read disks a lot of the time.

I am having the same problem, about 2 weeks ago when logging into Xbox Live it required yet another update, within a couple days my drive made some grinding noises a few time, said unable to read disks and now "open tray" is all I get, I'm hoping it is the laser lens and have one being shipped. I tried a dvd cleaner as well as opening and cleaning the laser,mirror as best I could, but I think there are issues with the TS-H943 dvd drive in the past which is what I have, if cleaning doesn't work, call MS for repair/replacement if under warranty, if not you may be in the same boat, I'm hoping its just a laser issue and not a DVD key issue which I'm betting on. I've read of several similar issues recently and could be another try for MS on their anti-pirate mis-attempts. We all know what a bunch of morons employed at MS can accomplish!

Posted on Dec 17, 2007

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My X-Box 360 won't read my games all I get is open tray or unreckonized disk how can i fix it?

That is your drive thats crapped out....if you put in a game and it says open tray, time for a new disk drive or another 360....sorry

May 02, 2012 | Microsoft (X-Box) B4J-00107 X360 Platinum...

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What do you do when your xbox won't read disks?

The main problem might be a big problem with the disk tray. There might be an faulty wire that has lost connection and if your disk wont event turn on, there might be a problem with the power supply that supplies the cd tray. If the disk opens and closes but doesnt read and wont say tray is in and keeps saying open tray, there might be a small fracture on some of the wires or there is something wrong with the motherboard of the xbox 360. The best way is to buy the warrenty now and send it to the xbox 360.

Jul 27, 2011 | Microsoft Xbox 360 Console

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My 360 will not read resurfaced games and many times i ctually have to hit it in order for it to open the disk tray. i was wondering if this could be caused by a faulty laser or dvd drive?

The disk tray often gets stuck with the older models of the Xbox 360. After opening the tray, lightly spray some WD-40 onto the areas where the tray moves along.
As for not reading games, it's important that you find whether the issue is the game or the Xbox. Try playing the game on another Xbox console. If it works, your DVD drive is most likely faulty.

Jun 01, 2011 | Microsoft Xbox 360 Console

1 Answer

Will not read disks. Cycled power usally worked not this time.

First Turn your X-box on
Second Take out your game or CD
Third Open tray
Fourth Close tray
Fifth Repeat Third and Fourth a couple times and let it load then open
Sixth Stop when you hear the xbox make a spinning noise like when it is reading a game
Seventh Open tray
Eighth Pit a game in
Ninth Close tray
Tenth Play you game!

Dec 30, 2010 | Microsoft Xbox 360 Console

1 Answer

My Xbox 360 isn't reading any discs. Games nor Movies. When i put either in the game console it tells me to open the tray because it didn't the way it makes a funny noise when it tries to read the...

take out the cd. close the tray with no disk in it. let it read till it says open tray
open and close it like 3 times with tha method mentioned above with out the disk. then put the disk back in and it will probly work.
sometimes the system turns dumb and u haft to remind it to reconize when there is actally no disk.

Oct 25, 2010 | Microsoft Xbox 360 Console

1 Answer

When a disk goes in the tray it says reading for about 60 se then it says open tray. Xbox does not read disk.


You can check the Open Tray error troubleshooting tip i have put on FixYa, check the link here

Happy Gaming, please do take time to rate my solution


Sep 05, 2010 | Microsoft Xbox 360 Console

1 Answer

I put my disk in and it starts to read it and then it says open tray because it won't read it. I know its not the disk because I've tried it on new games.

You can check the Open Tray error troubleshooting tip i have put on FixYa, check the link here

Happy Gaming, please do take time to rate my solution


May 21, 2010 | Microsoft Xbox 360 Console

1 Answer

I put in a game and it clicks 2 times and says open tray

This is happening a lot. The dvd drive is wearing out, it has a tough time moving into a position where it can read the disk. You can help it along by dropping your xbox from a small height, maybe 3-4 inches, to shake the dvd drive into place. Make sure there is no disk in when you do it. This may require multiple tries.

Sep 25, 2009 | Microsoft Xbox 360 Console

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Hi there my 360 is having some problems,when i put a game in it keeps on telling me to insert the disk into an xbox 360, or if the auto run option is off,then it will just say play dvd or open tray? after...

after taking the entire drive apart i found that the laser / moter assembly was offset. this ment that the disk was tilted 1degree towards the laser and intern hittng the laser assembly that so many peopl think is "laser burn" which actualy is the disk physically hitting the laser. how u fix this is as easy as adjusting two screws were the moter and the laser/ tray assembly meat. now thses arnt nomal phillips, flat head or torx scews. i found that stickin a drill bit in the screw head annd turnin it with some pliers did the trick. this fixes the open tray error for good unless the disk is causing it. IF anyone gets open tray ocasionally this should stop it for good. also try cleaning inside of drive make sure connection to drive is good. try turning the system on then emmidiatly opening and closing the tray a couple time.

Jul 18, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360

You will need your dvd drive replaced. We can do this for you.

Dec 30, 2008 | Microsoft Xbox 360 Console

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